Total CFPB complaints
129
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 129 complaints
Preferred Collection and Management, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Preferred Collection and Management, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
48 complaints
- Written notification about debt
Written notification about debt
36 complaints
- Disclosure verification of debt 8
Disclosure verification of debt
8 complaints
- Cont'd attempts collect debt not owed 8
Cont'd attempts collect debt not owed
8 complaints
- Communication tactics 7
Communication tactics
7 complaints
- False statements or representation 5
False statements or representation
5 complaints
D
Grade D · 53.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Preferred Collection and Management, Inc.?
Preferred Collection and Management, Inc. has accumulated 129 total CFPB complaints across 9 states, with 9 filed in the most recent 12 months against 120 historical complaints before that window. The trailing-12-month volume represents 7.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 85% timely-response rate against a 25% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Florida with 117 and Connecticut with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.8/100 places Preferred Collection and Management, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
9
7.0% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
85%
Within CFPB SLA window
Consumer disputes
25%
After company response
Reputation grade
D
53.8/100 composite
Response-quality profile
How Preferred Collection and Management, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 85.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 50.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Preferred Collection and Management, Inc. compare to its peers?
Preferred Collection a… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-12 2026-01
Top Consumer Issues
Attempts to collect debt not owed48 (%)
Written notification about debt36 (%)
Disclosure verification of debt8 (%)
Communication tactics7 (%)
False statements or representation5 (%)
Cont'd attempts collect debt not owed8 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 29 |
| Written notification about debt | Didn't receive enough information to verify debt | 23 |
| Written notification about debt | Didn't receive notice of right to dispute | 13 |
| Attempts to collect debt not owed | Debt was result of identity theft | 10 |
| Attempts to collect debt not owed | Debt was paid | 9 |
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| Communication tactics | Frequent or repeated calls | 7 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 4 |
Where do complaints against Preferred Collection and Management, Inc. come from?
The states where consumers have filed the most CFPB complaints against Preferred Collection and Management, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Preferred Collection and Management, Inc.
Across 9 states with at least one filing
- Florida
Florida
117 complaints
- Connecticut 3
Connecticut
3 complaints
- Georgia 3
Georgia
3 complaints
- Texas 1
Texas
1 complaints
- West Virginia 1
West Virginia
1 complaints
- Rhode Island 1
Rhode Island
1 complaints
- Missouri 1
Missouri
1 complaints
- Illinois 1
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against Preferred Collection and Management, Inc.? ▼
The most common issue consumers report about Preferred Collection and Management, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 129 complaints filed with the CFPB.
Are complaints against Preferred Collection and Management, Inc. increasing or decreasing? ▼
Complaints against Preferred Collection and Management, Inc. are rising. The company received 9 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Preferred Collection and Management, Inc.'s reputation grade? ▼
Preferred Collection and Management, Inc. has a reputation grade of D (score: 53.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Preferred Collection and Management, Inc. respond to consumer complaints? ▼
Preferred Collection and Management, Inc. has a 85% timely response rate to CFPB complaints. Consumers disputed the company's response in 25% of cases.
In how many states does Preferred Collection and Management, Inc. operate? ▼
Preferred Collection and Management, Inc. has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (117 complaints).
What can I do if Preferred Collection and Management, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Preferred Collection and Management, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |