Total CFPB complaints
21
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 21 complaints
Portfolio America Asset Management, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Portfolio America Asset Management, LLC
- Communication tactics
Communication tactics
8 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
6 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
F
Grade F · 38.4/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Portfolio America Asset Management, LLC?
Portfolio America Asset Management, LLC has accumulated 21 total CFPB complaints across 8 states, with 0 filed in the most recent 12 months against 21 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by California with 5 and Florida with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 38.4/100 places Portfolio America Asset Management, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
8
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
F
38.4/100 composite
Response-quality profile
How Portfolio America Asset Management, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Portfolio America Asset Management, LLC compare to its peers?
Portfolio America Asse… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-02 2022-03
Top Consumer Issues
Communication tactics8 (%)
Attempts to collect debt not owed6 (%)
Threatened to contact someone or share information improperly2 (%)
Written notification about debt2 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 4 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
Where do complaints against Portfolio America Asset Management, LLC come from?
The states where consumers have filed the most CFPB complaints against Portfolio America Asset Management, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Portfolio America Asset Management, LLC
Across 8 states with at least one filing
- California
California
5 complaints
- Florida
Florida
5 complaints
- Indiana
Indiana
4 complaints
- Minnesota
Minnesota
2 complaints
- New Jersey
New Jersey
2 complaints
- Alabama 1
Alabama
1 complaints
- Tennessee 1
Tennessee
1 complaints
- Kentucky 1
Kentucky
1 complaints
Frequently Asked Questions
What is the most common complaint against Portfolio America Asset Management, LLC? ▼
The most common issue consumers report about Portfolio America Asset Management, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 21 complaints filed with the CFPB.
Are complaints against Portfolio America Asset Management, LLC increasing or decreasing? ▼
Complaints against Portfolio America Asset Management, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Portfolio America Asset Management, LLC's reputation grade? ▼
Portfolio America Asset Management, LLC has a reputation grade of F (score: 38.4/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Portfolio America Asset Management, LLC respond to consumer complaints? ▼
Portfolio America Asset Management, LLC has a 0% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Portfolio America Asset Management, LLC operate? ▼
Portfolio America Asset Management, LLC has received CFPB complaints from consumers in 8 states, with the most complaints from California (5 complaints).
What can I do if Portfolio America Asset Management, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Portfolio America Asset Management, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |