Total CFPB complaints
15
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 15 complaints
POPULAR BANK — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about POPULAR BANK
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- False statements or representation
False statements or representation
3 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Communication tactics
Communication tactics
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 68.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about POPULAR BANK?
POPULAR BANK has accumulated 15 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 15 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 30% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by New York with 4 and Florida with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.2/100 places POPULAR BANK in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
7
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
30%
After company response
Reputation grade
B
68.2/100 composite
Response-quality profile
How POPULAR BANK performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 60.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does POPULAR BANK compare to its peers?
POPULAR BANK National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-07 2021-07
Top Consumer Issues
Cont'd attempts collect debt not owed2 (%)
Communication tactics2 (%)
Attempts to collect debt not owed4 (%)
False statements or representation3 (%)
Improper contact or sharing of info1 (%)
Disclosure verification of debt1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| False statements or representation | Indicated shouldn't respond to lawsuit | 1 |
| False statements or representation | Impersonated an attorney or official | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against POPULAR BANK come from?
The states where consumers have filed the most CFPB complaints against POPULAR BANK. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against POPULAR BANK
Across 7 states with at least one filing
- New York
New York
4 complaints
- Florida
Florida
3 complaints
- Texas
Texas
2 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- New Jersey 1
New Jersey
1 complaints
- Colorado 1
Colorado
1 complaints
- California 1
California
1 complaints
Frequently Asked Questions
What is the most common complaint against POPULAR BANK? ▼
The most common issue consumers report about POPULAR BANK is "Cont'd attempts collect debt not owed", specifically "Debt was paid". This is based on 15 complaints filed with the CFPB.
Are complaints against POPULAR BANK increasing or decreasing? ▼
Complaints against POPULAR BANK have been stable. The company received 0 complaints in the last 12 months.
What is POPULAR BANK's reputation grade? ▼
POPULAR BANK has a reputation grade of B (score: 68.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does POPULAR BANK respond to consumer complaints? ▼
POPULAR BANK has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.
In how many states does POPULAR BANK operate? ▼
POPULAR BANK has received CFPB complaints from consumers in 7 states, with the most complaints from New York (4 complaints).
What can I do if POPULAR BANK is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If POPULAR BANK violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |