Total CFPB complaints
27
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 27 complaints
POM Recoveries, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about POM Recoveries, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
11 complaints
- Communication tactics
Communication tactics
5 complaints
- Written notification about debt 3
Written notification about debt
3 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
B
Grade B · 68.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about POM Recoveries, Inc.?
POM Recoveries, Inc. has accumulated 27 total CFPB complaints across 5 states, with 4 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 14.8% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 89% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by New York with 21 and Virginia with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.0/100 places POM Recoveries, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
14.8% of total history
Falling ↓
States active
5
Distinct state filings
Timely response rate
89%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
68.0/100 composite
Response-quality profile
How POM Recoveries, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 88.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does POM Recoveries, Inc. compare to its peers?
POM Recoveries, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-04 2026-02
Top Consumer Issues
Attempts to collect debt not owed11 (%)
Communication tactics5 (%)
Written notification about debt3 (%)
Cont'd attempts collect debt not owed3 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 6 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Communication tactics | Frequent or repeated calls | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against POM Recoveries, Inc. come from?
The states where consumers have filed the most CFPB complaints against POM Recoveries, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against POM Recoveries, Inc.
Across 5 states with at least one filing
- New York
New York
21 complaints
- Virginia 2
Virginia
2 complaints
- New Jersey 1
New Jersey
1 complaints
- Tennessee 1
Tennessee
1 complaints
- California 1
California
1 complaints
Frequently Asked Questions
What is the most common complaint against POM Recoveries, Inc.? ▼
The most common issue consumers report about POM Recoveries, Inc. is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 27 complaints filed with the CFPB.
Are complaints against POM Recoveries, Inc. increasing or decreasing? ▼
Complaints against POM Recoveries, Inc. are falling. The company received 4 complaints in the last 12 months, showing improvement over prior periods.
What is POM Recoveries, Inc.'s reputation grade? ▼
POM Recoveries, Inc. has a reputation grade of B (score: 68.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does POM Recoveries, Inc. respond to consumer complaints? ▼
POM Recoveries, Inc. has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does POM Recoveries, Inc. operate? ▼
POM Recoveries, Inc. has received CFPB complaints from consumers in 5 states, with the most complaints from New York (21 complaints).
What can I do if POM Recoveries, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If POM Recoveries, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |