Total CFPB complaints
439
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 439 complaints
Platinum Holdings Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 44 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Platinum Holdings Group, LLC
- Communication tactics
Communication tactics
125 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
91 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
72 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
55 complaints
F
Grade F · 50.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Platinum Holdings Group, LLC?
Platinum Holdings Group, LLC has accumulated 439 total CFPB complaints across 44 states, with 0 filed in the most recent 12 months against 439 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 72% timely-response rate against a 6% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 44 states, led by California with 74 and Florida with 60, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 50.7/100 places Platinum Holdings Group, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
44
Distinct state filings
Timely response rate
72%
Within CFPB SLA window
Consumer disputes
6%
After company response
Reputation grade
F
50.7/100 composite
Response-quality profile
How Platinum Holdings Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 71.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 12.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 78.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Platinum Holdings Group, LLC compare to its peers?
Platinum Holdings Grou… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-08 2022-12
Top Consumer Issues
Communication tactics125 (%)
Improper contact or sharing of info91 (%)
Taking/threatening an illegal action72 (%)
Cont'd attempts collect debt not owed55 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 53 |
| Improper contact or sharing of info | Contacted employer after asked not to | 53 |
| Communication tactics | Threatened to take legal action | 52 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 43 |
| Cont'd attempts collect debt not owed | Debt is not mine | 37 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 29 |
| Improper contact or sharing of info | Talked to a third party about my debt | 21 |
| Communication tactics | Used obscene/profane/abusive language | 20 |
| Cont'd attempts collect debt not owed | Debt was paid | 18 |
| Improper contact or sharing of info | Contacted me after I asked not to | 17 |
Where do complaints against Platinum Holdings Group, LLC come from?
The states where consumers have filed the most CFPB complaints against Platinum Holdings Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Platinum Holdings Group, LLC
Across 44 states with at least one filing
- California
California
74 complaints
- Florida
Florida
60 complaints
- Texas
Texas
47 complaints
- Virginia 22
Virginia
22 complaints
- Illinois 19
Illinois
19 complaints
- Pennsylvania 19
Pennsylvania
19 complaints
- Ohio 17
Ohio
17 complaints
- Michigan 15
Michigan
15 complaints
Frequently Asked Questions
What is the most common complaint against Platinum Holdings Group, LLC? ▼
The most common issue consumers report about Platinum Holdings Group, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 439 complaints filed with the CFPB.
Are complaints against Platinum Holdings Group, LLC increasing or decreasing? ▼
Complaints against Platinum Holdings Group, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Platinum Holdings Group, LLC's reputation grade? ▼
Platinum Holdings Group, LLC has a reputation grade of F (score: 50.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Platinum Holdings Group, LLC respond to consumer complaints? ▼
Platinum Holdings Group, LLC has a 72% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.
In how many states does Platinum Holdings Group, LLC operate? ▼
Platinum Holdings Group, LLC has received CFPB complaints from consumers in 44 states, with the most complaints from California (74 complaints).
What can I do if Platinum Holdings Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Platinum Holdings Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |