This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 2,465 complaints

Phoenix Financial Services LLC - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about Phoenix Financial Services LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.5/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Phoenix Financial Services LLC ranks ahead of 24% of the 5,283 collectors PlainCollector grades - 76% keep a cleaner CFPB record, on 2,465 all-time complaints and a 98% timely-response rate.

24th pct
reputation rank of 5,283 graded collectors
2,465
CFPB complaints, all-time
98%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Phoenix Financial Services LLC?

Phoenix Financial Services LLC has accumulated 2,465 total CFPB complaints across 50 states, with 0 filed in the most recent 12 months against 2,465 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 98% timely-response rate against a 21% consumer-dispute-after-response rate.

Complaints have been recorded across 50 states, led by Texas with 536 and Florida with 413. Normalized against the full CFPB collector database, the reputation score of 54.5/100 places Phoenix Financial Services LLC in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

2,465

high-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

50

nationwide footprint

Timely response rate

98%

excellent band

Consumer disputes

21%

elevated (vertical avg ~19%)

Reputation grade

D

54.5/100 composite

How does Phoenix Financial Services LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

55 Bottom 24% higher than 24% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Phoenix Financial Services LLC versus the debt-collection vertical average.

Timely response within SLA 98.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 20.8%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 89.3%

Share of US states + territories with at least one filed complaint against this collector.

How does Phoenix Financial Services LLC compare to its peers?

How does Phoenix Financial Services LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Phoenix Financial Serv… National average
Complaints (last 12 mo)lower is better
0
1,229
268
Timely-response ratehigher is better
98%
100%
91%
Consumer-dispute ratelower is better
21%
12%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 1,224
Written notification about debt - 641
Communication tactics - 184
Took or threatened to take negative or legal action - 129
False statements or representation - 125
Cont'd attempts collect debt not owed - 75
Disclosure verification of debt - 56
Threatened to contact someone or share information improperly - 21
Improper contact or sharing of info - 9
Electronic communications - 1

Where do complaints against Phoenix Financial Services LLC come from?

Phoenix Financial Services LLC's own per-state count, not a national baseline.

Top states by complaints against Phoenix Financial Services LLC

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Phoenix Financial Services LLC contacts you

A grade of D signals how Phoenix Financial Services LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Phoenix Financial Services LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Phoenix Financial Services LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Phoenix Financial Services LLC? ▼

The most common issue consumers report about Phoenix Financial Services LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 2,465 complaints filed with the CFPB.

Are complaints against Phoenix Financial Services LLC increasing or decreasing? ▼

Complaints against Phoenix Financial Services LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Phoenix Financial Services LLC's reputation grade? ▼

Phoenix Financial Services LLC has a reputation grade of D (score: 54.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Phoenix Financial Services LLC respond to consumer complaints? ▼

Phoenix Financial Services LLC has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.

In how many states does Phoenix Financial Services LLC operate? ▼

Phoenix Financial Services LLC has received CFPB complaints from consumers in 50 states, with the most complaints from Texas (536 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.