Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
Phoenix Asset Group LLC — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Phoenix Asset Group LLC
- Communication tactics
Communication tactics
2 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
2 complaints
- Written notification about debt
Written notification about debt
1 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
1 complaints
F
Grade F · 51.4/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Phoenix Asset Group LLC?
Phoenix Asset Group LLC has accumulated 6 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 6 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 50% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Texas with 2 and New Mexico with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.4/100 places Phoenix Asset Group LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
50%
Within CFPB SLA window
Reputation grade
F
51.4/100 composite
Response-quality profile
How Phoenix Asset Group LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 50.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Phoenix Asset Group LLC compare to its peers?
Phoenix Asset Group LL… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-09 2022-12
Top Consumer Issues
Communication tactics2 (%)
Threatened to contact someone or share information improperly2 (%)
Written notification about debt1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 1 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
Where do complaints against Phoenix Asset Group LLC come from?
The states where consumers have filed the most CFPB complaints against Phoenix Asset Group LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Phoenix Asset Group LLC
Across 5 states with at least one filing
- Texas
Texas
2 complaints
- New Mexico
New Mexico
1 complaints
- Florida
Florida
1 complaints
- South Carolina
South Carolina
1 complaints
- Iowa
Iowa
1 complaints
Frequently Asked Questions
What is the most common complaint against Phoenix Asset Group LLC? ▼
The most common issue consumers report about Phoenix Asset Group LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 6 complaints filed with the CFPB.
Are complaints against Phoenix Asset Group LLC increasing or decreasing? ▼
Complaints against Phoenix Asset Group LLC have been stable. The company received 0 complaints in the last 12 months.
What is Phoenix Asset Group LLC's reputation grade? ▼
Phoenix Asset Group LLC has a reputation grade of F (score: 51.4/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Phoenix Asset Group LLC respond to consumer complaints? ▼
Phoenix Asset Group LLC has a 50% timely response rate to CFPB complaints.
In how many states does Phoenix Asset Group LLC operate? ▼
Phoenix Asset Group LLC has received CFPB complaints from consumers in 5 states, with the most complaints from Texas (2 complaints).
What can I do if Phoenix Asset Group LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Phoenix Asset Group LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |