This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 22 complaints

Phelan Hallinan Diamond & Jones, PC - Debt Collector Complaint Profile

CFPB complaint profile across 5 states, reputation grade C.

Complaints by issue type

What consumers report about Phelan Hallinan Diamond & Jones, PC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 65.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Phelan Hallinan Diamond & Jones, PC ranks ahead of 60% of the 5,283 collectors PlainCollector grades - 40% keep a cleaner CFPB record, on 22 all-time complaints and a 91% timely-response rate.

60th pct
reputation rank of 5,283 graded collectors
22
CFPB complaints, all-time
91%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Phelan Hallinan Diamond & Jones, PC?

Phelan Hallinan Diamond & Jones, PC has accumulated 22 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt". The company posts a 91% timely-response rate against a 19% consumer-dispute-after-response rate.

Complaints have been recorded across 5 states, led by New Jersey with 12 and Georgia with 6. Normalized against the full CFPB collector database, the reputation score of 65.5/100 places Phelan Hallinan Diamond & Jones, PC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

22

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

5

regional footprint

Timely response rate

91%

good band

Consumer disputes

19%

average (vertical avg ~19%)

Reputation grade

C

65.5/100 composite

How does Phelan Hallinan Diamond & Jones, PC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

65 60th percentile higher than 60% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Phelan Hallinan Diamond & Jones, PC versus the debt-collection vertical average.

Timely response within SLA 90.9%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 18.8%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 8.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Phelan Hallinan Diamond & Jones, PC compare to its peers?

How does Phelan Hallinan Diamond & Jones, PC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Phelan Hallinan Diamon… National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
91%
77%
91%
Consumer-dispute ratelower is better
19%
11%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-01 2019-12

Issue Detail Breakdown

Issue Sub-Issue Complaints
Disclosure verification of debt - 8
Taking/threatening an illegal action - 4
Written notification about debt - 2
Took or threatened to take negative or legal action - 2
False statements or representation - 2
Improper contact or sharing of info - 2
Attempts to collect debt not owed - 1
Cont'd attempts collect debt not owed - 1

Where do complaints against Phelan Hallinan Diamond & Jones, PC come from?

Phelan Hallinan Diamond & Jones, PC's own per-state count, not a national baseline.

Top states by complaints against Phelan Hallinan Diamond & Jones, PC

Across 5 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Phelan Hallinan Diamond & Jones, PC contacts you

A grade of C signals how Phelan Hallinan Diamond & Jones, PC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Phelan Hallinan Diamond & Jones, PC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Phelan Hallinan Diamond & Jones, PC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Phelan Hallinan Diamond & Jones, PC? ▼

The most common issue consumers report about Phelan Hallinan Diamond & Jones, PC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 22 complaints filed with the CFPB.

Are complaints against Phelan Hallinan Diamond & Jones, PC increasing or decreasing? ▼

Complaints against Phelan Hallinan Diamond & Jones, PC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Phelan Hallinan Diamond & Jones, PC's reputation grade? ▼

Phelan Hallinan Diamond & Jones, PC has a reputation grade of C (score: 65.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Phelan Hallinan Diamond & Jones, PC respond to consumer complaints? ▼

Phelan Hallinan Diamond & Jones, PC has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.

In how many states does Phelan Hallinan Diamond & Jones, PC operate? ▼

Phelan Hallinan Diamond & Jones, PC has received CFPB complaints from consumers in 5 states, with the most complaints from New Jersey (12 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.