Total CFPB complaints
22
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 22 complaints
Phelan Hallinan Diamond & Jones, PC — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Phelan Hallinan Diamond & Jones, PC
- Disclosure verification of debt
Disclosure verification of debt
8 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
4 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Improper contact or sharing of info 2
Improper contact or sharing of info
2 complaints
- False statements or representation 2
False statements or representation
2 complaints
C
Grade C · 65.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Phelan Hallinan Diamond & Jones, PC?
Phelan Hallinan Diamond & Jones, PC has accumulated 22 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 91% timely-response rate against a 19% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by New Jersey with 12 and Georgia with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.5/100 places Phelan Hallinan Diamond & Jones, PC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
91%
Within CFPB SLA window
Consumer disputes
19%
After company response
Reputation grade
C
65.5/100 composite
Response-quality profile
How Phelan Hallinan Diamond & Jones, PC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 37.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Phelan Hallinan Diamond & Jones, PC compare to its peers?
Phelan Hallinan Diamon… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-12 2020-04
Top Consumer Issues
Disclosure verification of debt8 (%)
Taking/threatening an illegal action4 (%)
Written notification about debt2 (%)
Took or threatened to take negative or legal action2 (%)
Improper contact or sharing of info2 (%)
Cont'd attempts collect debt not owed1 (%)
False statements or representation2 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 2 |
| Improper contact or sharing of info | Contacted me instead of my attorney | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| False statements or representation | Indicated shouldn't respond to lawsuit | 1 |
Where do complaints against Phelan Hallinan Diamond & Jones, PC come from?
The states where consumers have filed the most CFPB complaints against Phelan Hallinan Diamond & Jones, PC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Phelan Hallinan Diamond & Jones, PC
Across 5 states with at least one filing
- New Jersey
New Jersey
12 complaints
- Georgia
Georgia
6 complaints
- Pennsylvania 2
Pennsylvania
2 complaints
- Arizona 1
Arizona
1 complaints
- Tennessee 1
Tennessee
1 complaints
Frequently Asked Questions
What is the most common complaint against Phelan Hallinan Diamond & Jones, PC? ▼
The most common issue consumers report about Phelan Hallinan Diamond & Jones, PC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 22 complaints filed with the CFPB.
Are complaints against Phelan Hallinan Diamond & Jones, PC increasing or decreasing? ▼
Complaints against Phelan Hallinan Diamond & Jones, PC have been stable. The company received 0 complaints in the last 12 months.
What is Phelan Hallinan Diamond & Jones, PC's reputation grade? ▼
Phelan Hallinan Diamond & Jones, PC has a reputation grade of C (score: 65.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Phelan Hallinan Diamond & Jones, PC respond to consumer complaints? ▼
Phelan Hallinan Diamond & Jones, PC has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.
In how many states does Phelan Hallinan Diamond & Jones, PC operate? ▼
Phelan Hallinan Diamond & Jones, PC has received CFPB complaints from consumers in 5 states, with the most complaints from New Jersey (12 complaints).
What can I do if Phelan Hallinan Diamond & Jones, PC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Phelan Hallinan Diamond & Jones, PC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |