Total CFPB complaints
532
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 532 complaints
Performant Financial Corporation — Debt Collector Complaint Profile
CFPB complaint profile across 47 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Performant Financial Corporation
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
92 complaints
- Communication tactics
Communication tactics
77 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
56 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
51 complaints
- False statements or representation
False statements or representation
46 complaints
- Disclosure verification of debt
Disclosure verification of debt
42 complaints
D
Grade D · 57.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Performant Financial Corporation?
Performant Financial Corporation has accumulated 532 total CFPB complaints across 47 states, with 0 filed in the most recent 12 months against 532 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 47 states, led by California with 55 and New York with 43, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.6/100 places Performant Financial Corporation in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
47
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
D
57.6/100 composite
Response-quality profile
How Performant Financial Corporation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 27.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 83.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Performant Financial Corporation compare to its peers?
Performant Financial C… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-12 2022-01
Top Consumer Issues
Communication tactics77 (%)
Cont'd attempts collect debt not owed92 (%)
False statements or representation46 (%)
Disclosure verification of debt42 (%)
Attempts to collect debt not owed56 (%)
Written notification about debt29 (%)
Improper contact or sharing of info51 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 77 |
| Cont'd attempts collect debt not owed | Debt is not mine | 68 |
| False statements or representation | Attempted to collect wrong amount | 46 |
| Disclosure verification of debt | Not given enough info to verify debt | 42 |
| Attempts to collect debt not owed | Debt is not yours | 35 |
| Written notification about debt | Didn't receive enough information to verify debt | 29 |
| Improper contact or sharing of info | Contacted employer after asked not to | 27 |
| Improper contact or sharing of info | Talked to a third party about my debt | 24 |
| Cont'd attempts collect debt not owed | Debt was paid | 24 |
| Attempts to collect debt not owed | Debt was paid | 21 |
Where do complaints against Performant Financial Corporation come from?
The states where consumers have filed the most CFPB complaints against Performant Financial Corporation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Performant Financial Corporation
Across 47 states with at least one filing
- California
California
55 complaints
- New York
New York
43 complaints
- Florida
Florida
32 complaints
- Georgia
Georgia
31 complaints
- Texas
Texas
30 complaints
- Indiana
Indiana
23 complaints
- Tennessee 20
Tennessee
20 complaints
- Illinois 17
Illinois
17 complaints
Frequently Asked Questions
What is the most common complaint against Performant Financial Corporation? ▼
The most common issue consumers report about Performant Financial Corporation is "Communication tactics", specifically "Frequent or repeated calls". This is based on 532 complaints filed with the CFPB.
Are complaints against Performant Financial Corporation increasing or decreasing? ▼
Complaints against Performant Financial Corporation have been stable. The company received 0 complaints in the last 12 months.
What is Performant Financial Corporation's reputation grade? ▼
Performant Financial Corporation has a reputation grade of D (score: 57.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Performant Financial Corporation respond to consumer complaints? ▼
Performant Financial Corporation has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does Performant Financial Corporation operate? ▼
Performant Financial Corporation has received CFPB complaints from consumers in 47 states, with the most complaints from California (55 complaints).
What can I do if Performant Financial Corporation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Performant Financial Corporation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |