Total CFPB complaints
71
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 71 complaints
PCR Group — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about PCR Group
- Attempts to collect debt not owed
Attempts to collect debt not owed
30 complaints
- Written notification about debt 10
Written notification about debt
10 complaints
- Took or threatened to take negative or legal action 9
Took or threatened to take negative or legal action
9 complaints
- False statements or representation 8
False statements or representation
8 complaints
- Communication tactics 4
Communication tactics
4 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
F
Grade F · 46.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about PCR Group?
PCR Group has accumulated 71 total CFPB complaints across 14 states, with 21 filed in the most recent 12 months against 50 historical complaints before that window. The trailing-12-month volume represents 29.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 69% timely-response rate against a 40% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by Michigan with 27 and Texas with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 46.2/100 places PCR Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
21
29.6% of total history
Rising ↑
States active
14
Distinct state filings
Timely response rate
69%
Within CFPB SLA window
Consumer disputes
40%
After company response
Reputation grade
F
46.2/100 composite
Response-quality profile
How PCR Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 69.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 80.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does PCR Group compare to its peers?
PCR Group National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-08 2026-03
Top Consumer Issues
Attempts to collect debt not owed30 (%)
Written notification about debt10 (%)
False statements or representation8 (%)
Took or threatened to take negative or legal action9 (%)
Cont'd attempts collect debt not owed3 (%)
Communication tactics4 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 21 |
| Written notification about debt | Didn't receive enough information to verify debt | 10 |
| False statements or representation | Attempted to collect wrong amount | 8 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 7 |
| Attempts to collect debt not owed | Debt was result of identity theft | 7 |
| Cont'd attempts collect debt not owed | Debt is not mine | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
Where do complaints against PCR Group come from?
The states where consumers have filed the most CFPB complaints against PCR Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against PCR Group
Across 14 states with at least one filing
- Michigan
Michigan
27 complaints
- Texas 7
Texas
7 complaints
- Indiana 7
Indiana
7 complaints
- South Carolina 4
South Carolina
4 complaints
- Georgia 4
Georgia
4 complaints
- California 4
California
4 complaints
- Florida 4
Florida
4 complaints
- Ohio 4
Ohio
4 complaints
Frequently Asked Questions
What is the most common complaint against PCR Group? ▼
The most common issue consumers report about PCR Group is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 71 complaints filed with the CFPB.
Are complaints against PCR Group increasing or decreasing? ▼
Complaints against PCR Group are rising. The company received 21 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is PCR Group's reputation grade? ▼
PCR Group has a reputation grade of F (score: 46.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does PCR Group respond to consumer complaints? ▼
PCR Group has a 69% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.
In how many states does PCR Group operate? ▼
PCR Group has received CFPB complaints from consumers in 14 states, with the most complaints from Michigan (27 complaints).
What can I do if PCR Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If PCR Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |