Total CFPB complaints
27
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 27 complaints
Payment Resolution Services — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Payment Resolution Services
- Attempts to collect debt not owed
Attempts to collect debt not owed
15 complaints
- Written notification about debt 4
Written notification about debt
4 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
C
Grade C · 61.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Payment Resolution Services?
Payment Resolution Services has accumulated 27 total CFPB complaints across 12 states, with 10 filed in the most recent 12 months against 17 historical complaints before that window. The trailing-12-month volume represents 37.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 33% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by New York with 6 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.0/100 places Payment Resolution Services in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
10
37.0% of total history
Rising ↑
States active
12
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
33%
After company response
Reputation grade
C
61.0/100 composite
Response-quality profile
How Payment Resolution Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 66.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Payment Resolution Services compare to its peers?
Payment Resolution Ser… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-08 2026-02
Top Consumer Issues
Attempts to collect debt not owed15 (%)
Written notification about debt4 (%)
False statements or representation4 (%)
Disclosure verification of debt1 (%)
Cont'd attempts collect debt not owed2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 10 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
Where do complaints against Payment Resolution Services come from?
The states where consumers have filed the most CFPB complaints against Payment Resolution Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Payment Resolution Services
Across 12 states with at least one filing
- New York
New York
6 complaints
- California
California
5 complaints
- Ohio
Ohio
3 complaints
- Maryland 2
Maryland
2 complaints
- Virginia 2
Virginia
2 complaints
- Florida 2
Florida
2 complaints
- Colorado 2
Colorado
2 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Payment Resolution Services? ▼
The most common issue consumers report about Payment Resolution Services is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 27 complaints filed with the CFPB.
Are complaints against Payment Resolution Services increasing or decreasing? ▼
Complaints against Payment Resolution Services are rising. The company received 10 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Payment Resolution Services's reputation grade? ▼
Payment Resolution Services has a reputation grade of C (score: 61.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Payment Resolution Services respond to consumer complaints? ▼
Payment Resolution Services has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.
In how many states does Payment Resolution Services operate? ▼
Payment Resolution Services has received CFPB complaints from consumers in 12 states, with the most complaints from New York (6 complaints).
What can I do if Payment Resolution Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Payment Resolution Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |