What is the most common complaint against Payment Resolution Services?

The most common issue consumers report about Payment Resolution Services is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 28 complaints filed with the CFPB.

Are complaints against Payment Resolution Services increasing or decreasing?

Complaints against Payment Resolution Services are rising. The company received 9 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Payment Resolution Services's reputation grade?

Payment Resolution Services has a reputation grade of C (score: 57.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Payment Resolution Services respond to consumer complaints?

Payment Resolution Services has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.

In how many states does Payment Resolution Services operate?

Payment Resolution Services has received CFPB complaints from consumers in 12 states, with the most complaints from California (6 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Payment Resolution Services - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

16
Written notification about debt

4
False statements or representation

4
Cont'd attempts collect debt not owed

2
Communication tactics

1
Disclosure verification of debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record payment-resolution-services Payment Resolution Services

Grade C · 28 CFPB filings · 93% timely · lead issue: Attempts to collect debt not owed · vol #1600 · compose #2711

VOL 28
GRADE C
12MO 9
STATES 12
TIMELY 93%
DISPUTE 33%
ISSUE Attempts to collect debt n…
RANK #1,600
COMPOSE #2,711

Volume peers

Nearest volume peer: Access Capital Services, Inc. (28 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Payment Resolution Services's 28 CFPB complaints sit next to Access Capital Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

California is the plurality state for Payment Resolution Services (21.4%)

The 2021-03 spike coincides with a 1,111-place gap between volume rank #1,600 and composite #2,711. Corpus placement method.

Plurality state: California 21.4%; Mid-band (15–30%) · 12 states with ≥1 filing
Spike month: 2021-03 40.0%; 4 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #1,600 volume; #2,711 composite; Cleanest-composite ladder is 1,111 places worse than volume

How does Payment Resolution Services compare to its peers?

How does Payment Resolution Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Payment Resolution Ser… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

93%

95%

91%

Consumer-dispute ratelower is better

33%

25%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-08 2024-10

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	16
Written notification about debt	4
False statements or representation	4
Cont'd attempts collect debt not owed	2
Communication tactics	1
Disclosure verification of debt	1

Where do complaints against Payment Resolution Services come from?

Payment Resolution Services's own per-state count, not a national baseline.

California

6
New York

6
Ohio

3
Colorado

2
Florida

2
Maryland

2
Virginia

2
Arizona

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Payment Resolution Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 28.

4 peers

Know your rights before responding to Payment Resolution Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.