Total CFPB complaints
47
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 47 complaints
Pavilion Payments US BuyerCo, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 15 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Pavilion Payments US BuyerCo, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
27 complaints
- Written notification about debt 8
Written notification about debt
8 complaints
- False statements or representation 6
False statements or representation
6 complaints
- Communication tactics 5
Communication tactics
5 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
D
Grade D · 56.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Pavilion Payments US BuyerCo, LLC?
Pavilion Payments US BuyerCo, LLC has accumulated 47 total CFPB complaints across 15 states, with 6 filed in the most recent 12 months against 41 historical complaints before that window. The trailing-12-month volume represents 12.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 15 states, led by Pennsylvania with 14 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.5/100 places Pavilion Payments US BuyerCo, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
6
12.8% of total history
Rising ↑
States active
15
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
56.5/100 composite
Response-quality profile
How Pavilion Payments US BuyerCo, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 26.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Pavilion Payments US BuyerCo, LLC compare to its peers?
Pavilion Payments US B… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-10 2025-12
Top Consumer Issues
Attempts to collect debt not owed27 (%)
False statements or representation6 (%)
Written notification about debt8 (%)
Communication tactics5 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 14 |
| Attempts to collect debt not owed | Debt was result of identity theft | 7 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| False statements or representation | Attempted to collect wrong amount | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Communication tactics | Used obscene, profane, or other abusive language | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Communication tactics | Frequent or repeated calls | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against Pavilion Payments US BuyerCo, LLC come from?
The states where consumers have filed the most CFPB complaints against Pavilion Payments US BuyerCo, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Pavilion Payments US BuyerCo, LLC
Across 15 states with at least one filing
- Pennsylvania
Pennsylvania
14 complaints
- California 5
California
5 complaints
- New York 5
New York
5 complaints
- Michigan 5
Michigan
5 complaints
- Virginia 3
Virginia
3 complaints
- North Carolina 3
North Carolina
3 complaints
- New Jersey 2
New Jersey
2 complaints
- Georgia 2
Georgia
2 complaints
Frequently Asked Questions
What is the most common complaint against Pavilion Payments US BuyerCo, LLC? ▼
The most common issue consumers report about Pavilion Payments US BuyerCo, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 47 complaints filed with the CFPB.
Are complaints against Pavilion Payments US BuyerCo, LLC increasing or decreasing? ▼
Complaints against Pavilion Payments US BuyerCo, LLC are rising. The company received 6 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Pavilion Payments US BuyerCo, LLC's reputation grade? ▼
Pavilion Payments US BuyerCo, LLC has a reputation grade of D (score: 56.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Pavilion Payments US BuyerCo, LLC respond to consumer complaints? ▼
Pavilion Payments US BuyerCo, LLC has a 100% timely response rate to CFPB complaints.
In how many states does Pavilion Payments US BuyerCo, LLC operate? ▼
Pavilion Payments US BuyerCo, LLC has received CFPB complaints from consumers in 15 states, with the most complaints from Pennsylvania (14 complaints).
What can I do if Pavilion Payments US BuyerCo, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Pavilion Payments US BuyerCo, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |