This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 45 complaints

PatientFi, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 19 states, reputation grade D.

Complaints by issue type

What consumers report about PatientFi, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.0/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: PatientFi, Inc. ranks ahead of 28% of the 5,283 collectors PlainCollector grades - 72% keep a cleaner CFPB record, on 45 all-time complaints and a 94% timely-response rate.

28th pct
reputation rank of 5,283 graded collectors
45
CFPB complaints, all-time
94%
answered inside the CFPB window
28
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about PatientFi, Inc.?

PatientFi, Inc. has accumulated 45 total CFPB complaints across 19 states, with 28 filed in the most recent 12 months against 17 historical complaints before that window. The trailing-12-month volume represents 62.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Attempted to collect wrong amount". The company posts a 94% timely-response rate.

Complaints have been recorded across 19 states, led by California with 9 and Florida with 6. Normalized against the full CFPB collector database, the reputation score of 56.0/100 places PatientFi, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

45

low-volume (CCDB)

Last 12 months

28

62.2% of all-time complaints

Rising ↑

States active

19

regional footprint

Timely response rate

94%

good band

Reputation grade

D

56.0/100 composite

How does PatientFi, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

56 28th percentile higher than 28% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

PatientFi, Inc. versus the debt-collection vertical average.

Timely response within SLA 94.1%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 33.9%

Share of US states + territories with at least one filed complaint against this collector.

How does PatientFi, Inc. compare to its peers?

How does PatientFi, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
PatientFi, Inc. National average
Complaints (last 12 mo)lower is better
28
0
268
Timely-response ratehigher is better
94%
16%
91%
Consumer-dispute ratelower is better
0%
10%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-07 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 19
Written notification about debt - 8
Took or threatened to take negative or legal action - 7
False statements or representation - 7
Communication tactics - 3
Electronic communications - 1

Where do complaints against PatientFi, Inc. come from?

PatientFi, Inc.'s own per-state count, not a national baseline.

Top states by complaints against PatientFi, Inc.

Across 19 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if PatientFi, Inc. contacts you

A grade of D signals how PatientFi, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really PatientFi, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how PatientFi, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against PatientFi, Inc.? ▼

The most common issue consumers report about PatientFi, Inc. is "Attempts to collect debt not owed", specifically "Attempted to collect wrong amount". This is based on 45 complaints filed with the CFPB.

Are complaints against PatientFi, Inc. increasing or decreasing? ▼

Complaints against PatientFi, Inc. are rising. The company received 28 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is PatientFi, Inc.'s reputation grade? ▼

PatientFi, Inc. has a reputation grade of D (score: 56.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does PatientFi, Inc. respond to consumer complaints? ▼

PatientFi, Inc. has a 94% timely response rate to CFPB complaints.

In how many states does PatientFi, Inc. operate? ▼

PatientFi, Inc. has received CFPB complaints from consumers in 19 states, with the most complaints from California (9 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.