This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 10 complaints

Pacific Premier Bancorp, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 7 states, reputation grade F.

Complaints by issue type

What consumers report about Pacific Premier Bancorp, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 45.3/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Pacific Premier Bancorp, Inc. ranks ahead of 8% of the 5,283 collectors PlainCollector grades - 92% keep a cleaner CFPB record, on 10 all-time complaints and a 38% timely-response rate.

8th pct
reputation rank of 5,283 graded collectors
10
CFPB complaints, all-time
38%
answered inside the CFPB window
8
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Pacific Premier Bancorp, Inc.?

Pacific Premier Bancorp, Inc. has accumulated 10 total CFPB complaints across 7 states, with 8 filed in the most recent 12 months against 2 historical complaints before that window. The trailing-12-month volume represents 80.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Threatened or suggested your credit would be damaged". The company posts a 38% timely-response rate.

Complaints have been recorded across 7 states, led by Georgia with 2 and Michigan with 2. Normalized against the full CFPB collector database, the reputation score of 45.3/100 places Pacific Premier Bancorp, Inc. in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

10

low-volume (CCDB)

Last 12 months

8

80.0% of all-time complaints

Rising ↑

States active

7

regional footprint

Timely response rate

38%

below sla band

Reputation grade

F

45.3/100 composite

How does Pacific Premier Bancorp, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

45 Bottom 8% higher than 8% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Pacific Premier Bancorp, Inc. versus the debt-collection vertical average.

Timely response within SLA 37.5%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 12.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Pacific Premier Bancorp, Inc. compare to its peers?

How does PACIFIC PREMIER BANCORP, INC. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
PACIFIC PREMIER BANCOR… National average
Complaints (last 12 mo)lower is better
8
4
268
Timely-response ratehigher is better
38%
44%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-08 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 4
Took or threatened to take negative or legal action - 2
Communication tactics - 2
Written notification about debt - 1
Electronic communications - 1

Where do complaints against Pacific Premier Bancorp, Inc. come from?

Pacific Premier Bancorp, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Pacific Premier Bancorp, Inc.

Across 7 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Pacific Premier Bancorp, Inc. contacts you

A grade of F signals how Pacific Premier Bancorp, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Pacific Premier Bancorp, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Pacific Premier Bancorp, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Pacific Premier Bancorp, Inc.? ▼

The most common issue consumers report about Pacific Premier Bancorp, Inc. is "Attempts to collect debt not owed", specifically "Threatened or suggested your credit would be damaged". This is based on 10 complaints filed with the CFPB.

Are complaints against Pacific Premier Bancorp, Inc. increasing or decreasing? ▼

Complaints against Pacific Premier Bancorp, Inc. are rising. The company received 8 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Pacific Premier Bancorp, Inc.'s reputation grade? ▼

Pacific Premier Bancorp, Inc. has a reputation grade of F (score: 45.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Pacific Premier Bancorp, Inc. respond to consumer complaints? ▼

Pacific Premier Bancorp, Inc. has a 38% timely response rate to CFPB complaints.

In how many states does Pacific Premier Bancorp, Inc. operate? ▼

Pacific Premier Bancorp, Inc. has received CFPB complaints from consumers in 7 states, with the most complaints from Georgia (2 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.