Total CFPB complaints
135
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 135 complaints
Overton, Russell, Doerr and Donovan, LLP — Debt Collector Complaint Profile
CFPB complaint profile across 19 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Overton, Russell, Doerr and Donovan, LLP
- Attempts to collect debt not owed
Attempts to collect debt not owed
30 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
28 complaints
- Written notification about debt
Written notification about debt
23 complaints
- False statements or representation
False statements or representation
15 complaints
- Disclosure verification of debt
Disclosure verification of debt
15 complaints
F
Grade F · 51.4/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Overton, Russell, Doerr and Donovan, LLP?
Overton, Russell, Doerr and Donovan, LLP has accumulated 135 total CFPB complaints across 19 states, with 1 filed in the most recent 12 months against 134 historical complaints before that window. The trailing-12-month volume represents 0.7% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 87% timely-response rate against a 36% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 19 states, led by New York with 106 and Texas with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.4/100 places Overton, Russell, Doerr and Donovan, LLP in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
0.7% of total history
Falling ↓
States active
19
Distinct state filings
Timely response rate
87%
Within CFPB SLA window
Consumer disputes
36%
After company response
Reputation grade
F
51.4/100 composite
Response-quality profile
How Overton, Russell, Doerr and Donovan, LLP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 86.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 71.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 33.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Overton, Russell, Doerr and Donovan, LLP compare to its peers?
Overton, Russell, Doer… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-09 2025-03
Top Consumer Issues
Cont'd attempts collect debt not owed28 (%)
False statements or representation15 (%)
Written notification about debt23 (%)
Attempts to collect debt not owed30 (%)
Disclosure verification of debt15 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt was paid | 17 |
| False statements or representation | Attempted to collect wrong amount | 15 |
| Written notification about debt | Didn't receive enough information to verify debt | 14 |
| Attempts to collect debt not owed | Debt was paid | 13 |
| Attempts to collect debt not owed | Debt is not yours | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 11 |
| Written notification about debt | Didn't receive notice of right to dispute | 9 |
| Disclosure verification of debt | Not given enough info to verify debt | 9 |
| Disclosure verification of debt | Right to dispute notice not received | 6 |
| Attempts to collect debt not owed | Debt was result of identity theft | 5 |
Where do complaints against Overton, Russell, Doerr and Donovan, LLP come from?
The states where consumers have filed the most CFPB complaints against Overton, Russell, Doerr and Donovan, LLP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Overton, Russell, Doerr and Donovan, LLP
Across 19 states with at least one filing
- New York
New York
106 complaints
- Texas 5
Texas
5 complaints
- North Carolina 3
North Carolina
3 complaints
- Florida 3
Florida
3 complaints
- Virginia 2
Virginia
2 complaints
- Oregon 2
Oregon
2 complaints
- Arizona 2
Arizona
2 complaints
- Vermont 1
Vermont
1 complaints
Frequently Asked Questions
What is the most common complaint against Overton, Russell, Doerr and Donovan, LLP? ▼
The most common issue consumers report about Overton, Russell, Doerr and Donovan, LLP is "Cont'd attempts collect debt not owed", specifically "Debt was paid". This is based on 135 complaints filed with the CFPB.
Are complaints against Overton, Russell, Doerr and Donovan, LLP increasing or decreasing? ▼
Complaints against Overton, Russell, Doerr and Donovan, LLP are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Overton, Russell, Doerr and Donovan, LLP's reputation grade? ▼
Overton, Russell, Doerr and Donovan, LLP has a reputation grade of F (score: 51.4/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Overton, Russell, Doerr and Donovan, LLP respond to consumer complaints? ▼
Overton, Russell, Doerr and Donovan, LLP has a 87% timely response rate to CFPB complaints. Consumers disputed the company's response in 36% of cases.
In how many states does Overton, Russell, Doerr and Donovan, LLP operate? ▼
Overton, Russell, Doerr and Donovan, LLP has received CFPB complaints from consumers in 19 states, with the most complaints from New York (106 complaints).
What can I do if Overton, Russell, Doerr and Donovan, LLP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Overton, Russell, Doerr and Donovan, LLP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |