This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 61 complaints

Orion Portfolio Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 20 states, reputation grade C.

Complaints by issue type

What consumers report about Orion Portfolio Services, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 63.8/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Orion Portfolio Services, LLC ranks ahead of 55% of the 5,283 collectors PlainCollector grades - 45% keep a cleaner CFPB record, on 61 all-time complaints and a 89% timely-response rate.

55th pct
reputation rank of 5,283 graded collectors
61
CFPB complaints, all-time
89%
answered inside the CFPB window
2
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Orion Portfolio Services, LLC?

Orion Portfolio Services, LLC has accumulated 61 total CFPB complaints across 20 states, with 2 filed in the most recent 12 months against 59 historical complaints before that window. The trailing-12-month volume represents 3.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 89% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 20 states, led by Texas with 18 and California with 8. Normalized against the full CFPB collector database, the reputation score of 63.8/100 places Orion Portfolio Services, LLC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

61

low-volume (CCDB)

Last 12 months

2

3.3% of all-time complaints

Falling ↓

States active

20

multi-region footprint

Timely response rate

89%

acceptable band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

C

63.8/100 composite

How does Orion Portfolio Services, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

64 55th percentile higher than 55% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Orion Portfolio Services, LLC versus the debt-collection vertical average.

Timely response within SLA 88.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 35.7%

Share of US states + territories with at least one filed complaint against this collector.

How does Orion Portfolio Services, LLC compare to its peers?

How does Orion Portfolio Services, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Orion Portfolio Servic… National average
Complaints (last 12 mo)lower is better
2
0
268
Timely-response ratehigher is better
89%
98%
91%
Consumer-dispute ratelower is better
0%
31%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-02 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 36
Written notification about debt - 9
False statements or representation - 5
Threatened to contact someone or share information improperly - 3
Took or threatened to take negative or legal action - 2
Communication tactics - 2
Cont'd attempts collect debt not owed - 1
Improper contact or sharing of info - 1
Electronic communications - 1
Taking/threatening an illegal action - 1

Where do complaints against Orion Portfolio Services, LLC come from?

Orion Portfolio Services, LLC's own per-state count, not a national baseline.

Top states by complaints against Orion Portfolio Services, LLC

Across 20 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Orion Portfolio Services, LLC contacts you

A grade of C signals how Orion Portfolio Services, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Orion Portfolio Services, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Orion Portfolio Services, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Orion Portfolio Services, LLC? ▼

The most common issue consumers report about Orion Portfolio Services, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 61 complaints filed with the CFPB.

Are complaints against Orion Portfolio Services, LLC increasing or decreasing? ▼

Complaints against Orion Portfolio Services, LLC are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.

What is Orion Portfolio Services, LLC's reputation grade? ▼

Orion Portfolio Services, LLC has a reputation grade of C (score: 63.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Orion Portfolio Services, LLC respond to consumer complaints? ▼

Orion Portfolio Services, LLC has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Orion Portfolio Services, LLC operate? ▼

Orion Portfolio Services, LLC has received CFPB complaints from consumers in 20 states, with the most complaints from Texas (18 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.