This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 667 complaints

Optio Solutions, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 41 states, reputation grade D.

Complaints by issue type

What consumers report about Optio Solutions, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.7/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Optio Solutions, LLC ranks ahead of 30% of the 5,283 collectors PlainCollector grades - 70% keep a cleaner CFPB record, on 667 all-time complaints and a 99% timely-response rate.

30th pct
reputation rank of 5,283 graded collectors
667
CFPB complaints, all-time
99%
answered inside the CFPB window
348
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Optio Solutions, LLC?

Optio Solutions, LLC has accumulated 667 total CFPB complaints across 41 states, with 348 filed in the most recent 12 months against 319 historical complaints before that window. The trailing-12-month volume represents 52.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 99% timely-response rate against a 19% consumer-dispute-after-response rate.

Complaints have been recorded across 41 states, led by Texas with 149 and Florida with 85. Normalized against the full CFPB collector database, the reputation score of 56.7/100 places Optio Solutions, LLC in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

667

mid-volume (CCDB)

Last 12 months

348

52.2% of all-time complaints

Rising ↑

States active

41

multi-region footprint

Timely response rate

99%

excellent band

Consumer disputes

19%

average (vertical avg ~19%)

Reputation grade

D

56.7/100 composite

How does Optio Solutions, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

57 30th percentile higher than 30% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Optio Solutions, LLC versus the debt-collection vertical average.

Timely response within SLA 99.1%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 19.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 73.2%

Share of US states + territories with at least one filed complaint against this collector.

How does Optio Solutions, LLC compare to its peers?

How does Optio Solutions, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Optio Solutions, LLC National average
Complaints (last 12 mo)lower is better
348
130
268
Timely-response ratehigher is better
99%
99%
91%
Consumer-dispute ratelower is better
19%
24%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 249
Written notification about debt - 122
False statements or representation - 105
Took or threatened to take negative or legal action - 93
Communication tactics - 52
Cont'd attempts collect debt not owed - 13
Improper contact or sharing of info - 9
Disclosure verification of debt - 7
Threatened to contact someone or share information improperly - 7
Electronic communications - 7

Where do complaints against Optio Solutions, LLC come from?

Optio Solutions, LLC's own per-state count, not a national baseline.

Top states by complaints against Optio Solutions, LLC

Across 41 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Optio Solutions, LLC contacts you

A grade of D signals how Optio Solutions, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Optio Solutions, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Optio Solutions, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Optio Solutions, LLC? ▼

The most common issue consumers report about Optio Solutions, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 667 complaints filed with the CFPB.

Are complaints against Optio Solutions, LLC increasing or decreasing? ▼

Complaints against Optio Solutions, LLC are rising. The company received 348 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Optio Solutions, LLC's reputation grade? ▼

Optio Solutions, LLC has a reputation grade of D (score: 56.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Optio Solutions, LLC respond to consumer complaints? ▼

Optio Solutions, LLC has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.

In how many states does Optio Solutions, LLC operate? ▼

Optio Solutions, LLC has received CFPB complaints from consumers in 41 states, with the most complaints from Texas (149 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.