Total CFPB complaints
27
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 27 complaints
Open Dealer Exchange, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Open Dealer Exchange, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
11 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
10 complaints
- Didn't provide services promised 3
Didn't provide services promised
3 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
D
Grade D · 56.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Open Dealer Exchange, LLC?
Open Dealer Exchange, LLC has accumulated 27 total CFPB complaints across 9 states, with 23 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 85.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Texas with 10 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.6/100 places Open Dealer Exchange, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
23
85.2% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Reputation grade
D
56.6/100 composite
Response-quality profile
How Open Dealer Exchange, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Open Dealer Exchange, LLC compare to its peers?
Open Dealer Exchange, … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-09 2026-03
Top Consumer Issues
Attempts to collect debt not owed11 (%)
Took or threatened to take negative or legal action10 (%)
Didn't provide services promised3 (%)
Written notification about debt2 (%)
False statements or representation1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 11 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 10 |
| Didn't provide services promised | — | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against Open Dealer Exchange, LLC come from?
The states where consumers have filed the most CFPB complaints against Open Dealer Exchange, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Open Dealer Exchange, LLC
Across 9 states with at least one filing
- Texas
Texas
10 complaints
- California
California
5 complaints
- South Carolina
South Carolina
4 complaints
- Florida 3
Florida
3 complaints
- Illinois 1
Illinois
1 complaints
- Arizona 1
Arizona
1 complaints
- Minnesota 1
Minnesota
1 complaints
- New Jersey 1
New Jersey
1 complaints
Frequently Asked Questions
What is the most common complaint against Open Dealer Exchange, LLC? ▼
The most common issue consumers report about Open Dealer Exchange, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 27 complaints filed with the CFPB.
Are complaints against Open Dealer Exchange, LLC increasing or decreasing? ▼
Complaints against Open Dealer Exchange, LLC are rising. The company received 23 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Open Dealer Exchange, LLC's reputation grade? ▼
Open Dealer Exchange, LLC has a reputation grade of D (score: 56.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Open Dealer Exchange, LLC respond to consumer complaints? ▼
Open Dealer Exchange, LLC has a 93% timely response rate to CFPB complaints.
In how many states does Open Dealer Exchange, LLC operate? ▼
Open Dealer Exchange, LLC has received CFPB complaints from consumers in 9 states, with the most complaints from Texas (10 complaints).
What can I do if Open Dealer Exchange, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Open Dealer Exchange, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |