Total CFPB complaints
40
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 40 complaints
ONEMAIN FINANCE CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 20 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about ONEMAIN FINANCE CORPORATION
- Communication tactics
Communication tactics
16 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
10 complaints
- Written notification about debt 3
Written notification about debt
3 complaints
- False statements or representation 3
False statements or representation
3 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
D
Grade D · 57.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about ONEMAIN FINANCE CORPORATION?
ONEMAIN FINANCE CORPORATION has accumulated 40 total CFPB complaints across 20 states, with 0 filed in the most recent 12 months against 40 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 20 states, led by California with 7 and Illinois with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.2/100 places ONEMAIN FINANCE CORPORATION in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
20
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
57.2/100 composite
Response-quality profile
How ONEMAIN FINANCE CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 35.7%
Share of US states + territories with at least one filed complaint against this collector.
How does ONEMAIN FINANCE CORPORATION compare to its peers?
ONEMAIN FINANCE CORPOR… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-11 2020-06
Top Consumer Issues
Communication tactics16 (%)
Attempts to collect debt not owed10 (%)
Written notification about debt3 (%)
Threatened to contact someone or share information improperly2 (%)
False statements or representation3 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 13 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against ONEMAIN FINANCE CORPORATION come from?
The states where consumers have filed the most CFPB complaints against ONEMAIN FINANCE CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against ONEMAIN FINANCE CORPORATION
Across 20 states with at least one filing
- California
California
7 complaints
- Illinois
Illinois
4 complaints
- Washington
Washington
3 complaints
- South Carolina
South Carolina
3 complaints
- Texas
Texas
3 complaints
- North Carolina 2
North Carolina
2 complaints
- Florida 2
Florida
2 complaints
- Alabama 2
Alabama
2 complaints
Frequently Asked Questions
What is the most common complaint against ONEMAIN FINANCE CORPORATION? ▼
The most common issue consumers report about ONEMAIN FINANCE CORPORATION is "Communication tactics", specifically "Frequent or repeated calls". This is based on 40 complaints filed with the CFPB.
Are complaints against ONEMAIN FINANCE CORPORATION increasing or decreasing? ▼
Complaints against ONEMAIN FINANCE CORPORATION have been stable. The company received 0 complaints in the last 12 months.
What is ONEMAIN FINANCE CORPORATION's reputation grade? ▼
ONEMAIN FINANCE CORPORATION has a reputation grade of D (score: 57.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does ONEMAIN FINANCE CORPORATION respond to consumer complaints? ▼
ONEMAIN FINANCE CORPORATION has a 100% timely response rate to CFPB complaints.
In how many states does ONEMAIN FINANCE CORPORATION operate? ▼
ONEMAIN FINANCE CORPORATION has received CFPB complaints from consumers in 20 states, with the most complaints from California (7 complaints).
What can I do if ONEMAIN FINANCE CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If ONEMAIN FINANCE CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |