Total CFPB complaints
27
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 27 complaints
NPS GROUP — Debt Collector Complaint Profile
CFPB complaint profile across 19 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NPS GROUP
- Communication tactics
Communication tactics
6 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
5 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
3 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
F
Grade F · 40.6/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about NPS GROUP?
NPS GROUP has accumulated 27 total CFPB complaints across 19 states, with 0 filed in the most recent 12 months against 27 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 11% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 19 states, led by Kansas with 3 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 40.6/100 places NPS GROUP in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
19
Distinct state filings
Timely response rate
11%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
F
40.6/100 composite
Response-quality profile
How NPS GROUP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 11.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 33.9%
Share of US states + territories with at least one filed complaint against this collector.
How does NPS GROUP compare to its peers?
NPS GROUP National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-10 2021-09
Top Consumer Issues
Cont'd attempts collect debt not owed5 (%)
Communication tactics6 (%)
Attempts to collect debt not owed2 (%)
False statements or representation2 (%)
Threatened to contact someone or share information improperly2 (%)
Taking/threatening an illegal action3 (%)
Improper contact or sharing of info1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Communication tactics | Threatened to take legal action | 3 |
| Communication tactics | Frequent or repeated calls | 3 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Indicated committed crime not paying | 2 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 2 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
Where do complaints against NPS GROUP come from?
The states where consumers have filed the most CFPB complaints against NPS GROUP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NPS GROUP
Across 19 states with at least one filing
- Kansas
Kansas
3 complaints
- California
California
2 complaints
- Pennsylvania
Pennsylvania
2 complaints
- Louisiana
Louisiana
2 complaints
- Texas
Texas
2 complaints
- Wisconsin
Wisconsin
2 complaints
- Nevada 1
Nevada
1 complaints
- Illinois 1
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against NPS GROUP? ▼
The most common issue consumers report about NPS GROUP is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 27 complaints filed with the CFPB.
Are complaints against NPS GROUP increasing or decreasing? ▼
Complaints against NPS GROUP have been stable. The company received 0 complaints in the last 12 months.
What is NPS GROUP's reputation grade? ▼
NPS GROUP has a reputation grade of F (score: 40.6/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does NPS GROUP respond to consumer complaints? ▼
NPS GROUP has a 11% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does NPS GROUP operate? ▼
NPS GROUP has received CFPB complaints from consumers in 19 states, with the most complaints from Kansas (3 complaints).
What can I do if NPS GROUP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NPS GROUP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |