Total CFPB complaints
16
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 16 complaints
Novea Portfolio Management LLC — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Novea Portfolio Management LLC
- Disclosure verification of debt
Disclosure verification of debt
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- False statements or representation
False statements or representation
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Electronic communications 1
Electronic communications
1 complaints
D
Grade D · 56.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Novea Portfolio Management LLC?
Novea Portfolio Management LLC has accumulated 16 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 16 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 81% timely-response rate against a 50% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by California with 7 and Minnesota with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.2/100 places Novea Portfolio Management LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
9
Distinct state filings
Timely response rate
81%
Within CFPB SLA window
Consumer disputes
50%
After company response
Reputation grade
D
56.2/100 composite
Response-quality profile
How Novea Portfolio Management LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 81.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Novea Portfolio Management LLC compare to its peers?
Novea Portfolio Manage… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-07 2025-02
Top Consumer Issues
Disclosure verification of debt3 (%)
Attempts to collect debt not owed3 (%)
False statements or representation2 (%)
Cont'd attempts collect debt not owed2 (%)
Taking/threatening an illegal action1 (%)
Electronic communications1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Electronic communications | You told them to stop contacting you, but they keep trying | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against Novea Portfolio Management LLC come from?
The states where consumers have filed the most CFPB complaints against Novea Portfolio Management LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Novea Portfolio Management LLC
Across 9 states with at least one filing
- California
California
7 complaints
- Minnesota 2
Minnesota
2 complaints
- Texas 1
Texas
1 complaints
- Arizona 1
Arizona
1 complaints
- Florida 1
Florida
1 complaints
- Ohio 1
Ohio
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Delaware 1
Delaware
1 complaints
Frequently Asked Questions
What is the most common complaint against Novea Portfolio Management LLC? ▼
The most common issue consumers report about Novea Portfolio Management LLC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 16 complaints filed with the CFPB.
Are complaints against Novea Portfolio Management LLC increasing or decreasing? ▼
Complaints against Novea Portfolio Management LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Novea Portfolio Management LLC's reputation grade? ▼
Novea Portfolio Management LLC has a reputation grade of D (score: 56.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Novea Portfolio Management LLC respond to consumer complaints? ▼
Novea Portfolio Management LLC has a 81% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.
In how many states does Novea Portfolio Management LLC operate? ▼
Novea Portfolio Management LLC has received CFPB complaints from consumers in 9 states, with the most complaints from California (7 complaints).
What can I do if Novea Portfolio Management LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Novea Portfolio Management LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |