This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 26 complaints

Northwestern Mediation Services - Debt Collector Complaint Profile

CFPB complaint profile across 13 states, reputation grade F.

Complaints by issue type

What consumers report about Northwestern Mediation Services

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 39.2/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Northwestern Mediation Services ranks ahead of 3% of the 5,283 collectors PlainCollector grades - 97% keep a cleaner CFPB record, on 26 all-time complaints and a 27% timely-response rate.

3rd pct
reputation rank of 5,283 graded collectors
26
CFPB complaints, all-time
27%
answered inside the CFPB window
5
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Northwestern Mediation Services?

Northwestern Mediation Services has accumulated 26 total CFPB complaints across 13 states, with 5 filed in the most recent 12 months against 21 historical complaints before that window. The trailing-12-month volume represents 19.2% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Contacted your employer". The company posts a 27% timely-response rate against a 29% consumer-dispute-after-response rate.

Complaints have been recorded across 13 states, led by Texas with 6 and Michigan with 3. Normalized against the full CFPB collector database, the reputation score of 39.2/100 places Northwestern Mediation Services in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

26

low-volume (CCDB)

Last 12 months

5

19.2% of all-time complaints

Stable →

States active

13

regional footprint

Timely response rate

27%

below sla band

Consumer disputes

29%

elevated (vertical avg ~19%)

Reputation grade

F

39.2/100 composite

How does Northwestern Mediation Services's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

39 Bottom 3% higher than 3% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). This entry sits in this band. 40–50: 583 graded collectors (11%). Above this entry. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Northwestern Mediation Services versus the debt-collection vertical average.

Timely response within SLA 26.9%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 28.6%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 23.2%

Share of US states + territories with at least one filed complaint against this collector.

How does Northwestern Mediation Services compare to its peers?

How does Northwestern Mediation Services compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Northwestern Mediation… National average
Complaints (last 12 mo)lower is better
5
9
268
Timely-response ratehigher is better
27%
96%
91%
Consumer-dispute ratelower is better
29%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-08 2023-01

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 7
Threatened to contact someone or share information improperly - 6
Communication tactics - 5
False statements or representation - 3
Taking/threatening an illegal action - 3
Cont'd attempts collect debt not owed - 1
Improper contact or sharing of info - 1

Where do complaints against Northwestern Mediation Services come from?

Northwestern Mediation Services's own per-state count, not a national baseline.

Top states by complaints against Northwestern Mediation Services

Across 13 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Northwestern Mediation Services contacts you

A grade of F signals how Northwestern Mediation Services's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Northwestern Mediation Services and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Northwestern Mediation Services ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Northwestern Mediation Services? ▼

The most common issue consumers report about Northwestern Mediation Services is "Took or threatened to take negative or legal action", specifically "Contacted your employer". This is based on 26 complaints filed with the CFPB.

Are complaints against Northwestern Mediation Services increasing or decreasing? ▼

Complaints against Northwestern Mediation Services have been stable. The company received 5 complaints in the last 12 months.

What is Northwestern Mediation Services's reputation grade? ▼

Northwestern Mediation Services has a reputation grade of F (score: 39.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Northwestern Mediation Services respond to consumer complaints? ▼

Northwestern Mediation Services has a 27% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.

In how many states does Northwestern Mediation Services operate? ▼

Northwestern Mediation Services has received CFPB complaints from consumers in 13 states, with the most complaints from Texas (6 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.