Total CFPB complaints
415
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 415 complaints
Northland Group Inc — Debt Collector Complaint Profile
CFPB complaint profile across 43 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Northland Group Inc
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
151 complaints
- Disclosure verification of debt 59
Disclosure verification of debt
59 complaints
- Communication tactics 46
Communication tactics
46 complaints
- False statements or representation 26
False statements or representation
26 complaints
- Attempts to collect debt not owed 25
Attempts to collect debt not owed
25 complaints
- Written notification about debt 24
Written notification about debt
24 complaints
C
Grade C · 59.8/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Northland Group Inc?
Northland Group Inc has accumulated 415 total CFPB complaints across 43 states, with 0 filed in the most recent 12 months against 415 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 10% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 43 states, led by California with 56 and New York with 41, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.8/100 places Northland Group Inc in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
43
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
10%
After company response
Reputation grade
C
59.8/100 composite
Response-quality profile
How Northland Group Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 19.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 76.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Northland Group Inc compare to its peers?
Northland Group Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-12 2019-09
Top Consumer Issues
Cont'd attempts collect debt not owed151 (%)
Disclosure verification of debt59 (%)
Communication tactics46 (%)
False statements or representation26 (%)
Attempts to collect debt not owed25 (%)
Written notification about debt24 (%)
Improper contact or sharing of info10 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 94 |
| Disclosure verification of debt | Not given enough info to verify debt | 51 |
| Communication tactics | Frequent or repeated calls | 46 |
| Cont'd attempts collect debt not owed | Debt was paid | 41 |
| False statements or representation | Attempted to collect wrong amount | 26 |
| Attempts to collect debt not owed | Debt is not yours | 25 |
| Written notification about debt | Didn't receive enough information to verify debt | 24 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 16 |
| Improper contact or sharing of info | Talked to a third party about my debt | 10 |
| Disclosure verification of debt | Right to dispute notice not received | 8 |
Where do complaints against Northland Group Inc come from?
The states where consumers have filed the most CFPB complaints against Northland Group Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Northland Group Inc
Across 43 states with at least one filing
- California
California
56 complaints
- New York
New York
41 complaints
- Florida
Florida
41 complaints
- Texas
Texas
37 complaints
- Georgia 20
Georgia
20 complaints
- New Jersey 18
New Jersey
18 complaints
- Pennsylvania 15
Pennsylvania
15 complaints
- Illinois 13
Illinois
13 complaints
Frequently Asked Questions
What is the most common complaint against Northland Group Inc? ▼
The most common issue consumers report about Northland Group Inc is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 415 complaints filed with the CFPB.
Are complaints against Northland Group Inc increasing or decreasing? ▼
Complaints against Northland Group Inc have been stable. The company received 0 complaints in the last 12 months.
What is Northland Group Inc's reputation grade? ▼
Northland Group Inc has a reputation grade of C (score: 59.8/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Northland Group Inc respond to consumer complaints? ▼
Northland Group Inc has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.
In how many states does Northland Group Inc operate? ▼
Northland Group Inc has received CFPB complaints from consumers in 43 states, with the most complaints from California (56 complaints).
What can I do if Northland Group Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Northland Group Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |