Total CFPB complaints
15
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 15 complaints
NORTHERN HILLS COLLECTIONS INC. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NORTHERN HILLS COLLECTIONS INC.
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
6 complaints
- Communication tactics
Communication tactics
4 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
C
Grade C · 60.7/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about NORTHERN HILLS COLLECTIONS INC.?
NORTHERN HILLS COLLECTIONS INC. has accumulated 15 total CFPB complaints across 6 states, with 2 filed in the most recent 12 months against 13 historical complaints before that window. The trailing-12-month volume represents 13.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Threatened to contact someone or share information improperly", narrowing to "Talked to a third-party about your debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by South Dakota with 8 and Wyoming with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.7/100 places NORTHERN HILLS COLLECTIONS INC. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
13.3% of total history
Falling ↓
States active
6
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Reputation grade
C
60.7/100 composite
Response-quality profile
How NORTHERN HILLS COLLECTIONS INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 93.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does NORTHERN HILLS COLLECTIONS INC. compare to its peers?
NORTHERN HILLS COLLECT… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-05 2025-09
Top Consumer Issues
Threatened to contact someone or share information improperly6 (%)
Took or threatened to take negative or legal action2 (%)
Communication tactics4 (%)
Attempts to collect debt not owed2 (%)
False statements or representation1 (%)
Most common issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 5 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 2 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against NORTHERN HILLS COLLECTIONS INC. come from?
The states where consumers have filed the most CFPB complaints against NORTHERN HILLS COLLECTIONS INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NORTHERN HILLS COLLECTIONS INC.
Across 6 states with at least one filing
- South Dakota
South Dakota
8 complaints
- Wyoming 2
Wyoming
2 complaints
- Texas 2
Texas
2 complaints
- Mississippi 1
Mississippi
1 complaints
- Tennessee 1
Tennessee
1 complaints
- Montana 1
Montana
1 complaints
Frequently Asked Questions
What is the most common complaint against NORTHERN HILLS COLLECTIONS INC.? ▼
The most common issue consumers report about NORTHERN HILLS COLLECTIONS INC. is "Threatened to contact someone or share information improperly", specifically "Talked to a third-party about your debt". This is based on 15 complaints filed with the CFPB.
Are complaints against NORTHERN HILLS COLLECTIONS INC. increasing or decreasing? ▼
Complaints against NORTHERN HILLS COLLECTIONS INC. are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.
What is NORTHERN HILLS COLLECTIONS INC.'s reputation grade? ▼
NORTHERN HILLS COLLECTIONS INC. has a reputation grade of C (score: 60.7/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does NORTHERN HILLS COLLECTIONS INC. respond to consumer complaints? ▼
NORTHERN HILLS COLLECTIONS INC. has a 93% timely response rate to CFPB complaints.
In how many states does NORTHERN HILLS COLLECTIONS INC. operate? ▼
NORTHERN HILLS COLLECTIONS INC. has received CFPB complaints from consumers in 6 states, with the most complaints from South Dakota (8 complaints).
What can I do if NORTHERN HILLS COLLECTIONS INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NORTHERN HILLS COLLECTIONS INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |