This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 8 complaints

Northbrook and Associates - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade F.

Complaints by issue type

What consumers report about Northbrook and Associates

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 34.1/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Northbrook and Associates ranks ahead of 1% of the 5,283 collectors PlainCollector grades - 99% keep a cleaner CFPB record, on 8 all-time complaints and a 0% timely-response rate.

1st pct
reputation rank of 5,283 graded collectors
8
CFPB complaints, all-time
0%
answered inside the CFPB window
7
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Northbrook and Associates?

Northbrook and Associates has accumulated 8 total CFPB complaints across 3 states, with 7 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 87.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Attempted to collect wrong amount". The company posts a 0% timely-response rate.

Complaints have been recorded across 3 states, led by California with 6 and Louisiana with 1. Normalized against the full CFPB collector database, the reputation score of 34.1/100 places Northbrook and Associates in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

8

low-volume (CCDB)

Last 12 months

7

87.5% of all-time complaints

Rising ↑

States active

3

limited footprint

Timely response rate

0%

below sla band

Reputation grade

F

34.1/100 composite

How does Northbrook and Associates's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

34 Bottom 1% higher than 1% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). This entry sits in this band. 40–50: 583 graded collectors (11%). Above this entry. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Northbrook and Associates versus the debt-collection vertical average.

Timely response within SLA 0.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 5.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Northbrook and Associates compare to its peers?

How does Northbrook and Associates compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Northbrook and Associa… National average
Complaints (last 12 mo)lower is better
7
0
268
Timely-response ratehigher is better
0%
88%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-12 2021-04

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 3
False statements or representation - 3
Attempts to collect debt not owed - 2

Where do complaints against Northbrook and Associates come from?

Northbrook and Associates's own per-state count, not a national baseline.

Top states by complaints against Northbrook and Associates

Across 3 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Northbrook and Associates contacts you

A grade of F signals how Northbrook and Associates's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Northbrook and Associates and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Northbrook and Associates ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Northbrook and Associates? ▼

The most common issue consumers report about Northbrook and Associates is "Took or threatened to take negative or legal action", specifically "Attempted to collect wrong amount". This is based on 8 complaints filed with the CFPB.

Are complaints against Northbrook and Associates increasing or decreasing? ▼

Complaints against Northbrook and Associates are rising. The company received 7 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Northbrook and Associates's reputation grade? ▼

Northbrook and Associates has a reputation grade of F (score: 34.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Northbrook and Associates respond to consumer complaints? ▼

Northbrook and Associates has a 0% timely response rate to CFPB complaints.

In how many states does Northbrook and Associates operate? ▼

Northbrook and Associates has received CFPB complaints from consumers in 3 states, with the most complaints from California (6 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.