Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
Northbrook and Associates — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Northbrook and Associates
- False statements or representation
False statements or representation
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
F
Grade F · 34.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Northbrook and Associates?
Northbrook and Associates has accumulated 6 total CFPB complaints across 3 states, with 5 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 83.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by California with 4 and Missouri with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 34.1/100 places Northbrook and Associates in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
5
83.3% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
34.1/100 composite
Response-quality profile
How Northbrook and Associates performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Northbrook and Associates compare to its peers?
Northbrook and Associa… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-11 2026-02
Top Consumer Issues
False statements or representation3 (%)
Attempts to collect debt not owed2 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
Where do complaints against Northbrook and Associates come from?
The states where consumers have filed the most CFPB complaints against Northbrook and Associates. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Northbrook and Associates
Across 3 states with at least one filing
- California
California
4 complaints
- Missouri 1
Missouri
1 complaints
- Louisiana 1
Louisiana
1 complaints
Frequently Asked Questions
What is the most common complaint against Northbrook and Associates? ▼
The most common issue consumers report about Northbrook and Associates is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 6 complaints filed with the CFPB.
Are complaints against Northbrook and Associates increasing or decreasing? ▼
Complaints against Northbrook and Associates are rising. The company received 5 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Northbrook and Associates's reputation grade? ▼
Northbrook and Associates has a reputation grade of F (score: 34.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Northbrook and Associates respond to consumer complaints? ▼
Northbrook and Associates has a 0% timely response rate to CFPB complaints.
In how many states does Northbrook and Associates operate? ▼
Northbrook and Associates has received CFPB complaints from consumers in 3 states, with the most complaints from California (4 complaints).
What can I do if Northbrook and Associates is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Northbrook and Associates violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |