Total CFPB complaints
55
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 55 complaints
North American Asset Services, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 23 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about North American Asset Services, LLC
- Communication tactics
Communication tactics
10 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
10 complaints
- Disclosure verification of debt
Disclosure verification of debt
5 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- False statements or representation
False statements or representation
4 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
4 complaints
D
Grade D · 55.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about North American Asset Services, LLC?
North American Asset Services, LLC has accumulated 55 total CFPB complaints across 23 states, with 0 filed in the most recent 12 months against 55 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 78% timely-response rate against a 21% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 23 states, led by California with 6 and Florida with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.3/100 places North American Asset Services, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
23
Distinct state filings
Timely response rate
78%
Within CFPB SLA window
Consumer disputes
21%
After company response
Reputation grade
D
55.3/100 composite
Response-quality profile
How North American Asset Services, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 78.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 42.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 41.1%
Share of US states + territories with at least one filed complaint against this collector.
How does North American Asset Services, LLC compare to its peers?
North American Asset S… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-11 2022-03
Top Consumer Issues
Communication tactics10 (%)
Cont'd attempts collect debt not owed10 (%)
Attempts to collect debt not owed4 (%)
False statements or representation4 (%)
Taking/threatening an illegal action4 (%)
Disclosure verification of debt5 (%)
Improper contact or sharing of info3 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 6 |
| Cont'd attempts collect debt not owed | Debt was paid | 5 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Communication tactics | Frequent or repeated calls | 4 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Improper contact or sharing of info | Contacted me after I asked not to | 3 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
Where do complaints against North American Asset Services, LLC come from?
The states where consumers have filed the most CFPB complaints against North American Asset Services, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against North American Asset Services, LLC
Across 23 states with at least one filing
- California
California
6 complaints
- Florida
Florida
5 complaints
- Pennsylvania
Pennsylvania
4 complaints
- Colorado
Colorado
3 complaints
- Wisconsin
Wisconsin
3 complaints
- Ohio
Ohio
3 complaints
- Indiana
Indiana
3 complaints
- North Carolina
North Carolina
3 complaints
Frequently Asked Questions
What is the most common complaint against North American Asset Services, LLC? ▼
The most common issue consumers report about North American Asset Services, LLC is "Communication tactics", specifically "Threatened to take legal action". This is based on 55 complaints filed with the CFPB.
Are complaints against North American Asset Services, LLC increasing or decreasing? ▼
Complaints against North American Asset Services, LLC have been stable. The company received 0 complaints in the last 12 months.
What is North American Asset Services, LLC's reputation grade? ▼
North American Asset Services, LLC has a reputation grade of D (score: 55.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does North American Asset Services, LLC respond to consumer complaints? ▼
North American Asset Services, LLC has a 78% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.
In how many states does North American Asset Services, LLC operate? ▼
North American Asset Services, LLC has received CFPB complaints from consumers in 23 states, with the most complaints from California (6 complaints).
What can I do if North American Asset Services, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If North American Asset Services, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |