Total CFPB complaints
66
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 66 complaints
NIC, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NIC, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
22 complaints
- Written notification about debt
Written notification about debt
19 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
10 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
C
Grade C · 63.1/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about NIC, Inc.?
NIC, Inc. has accumulated 66 total CFPB complaints across 13 states, with 0 filed in the most recent 12 months against 66 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Texas with 27 and Arizona with 24, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.1/100 places NIC, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
13
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
C
63.1/100 composite
Response-quality profile
How NIC, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 14.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does NIC, Inc. compare to its peers?
NIC, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-02 2023-12
Top Consumer Issues
Written notification about debt19 (%)
Attempts to collect debt not owed22 (%)
False statements or representation5 (%)
Cont'd attempts collect debt not owed10 (%)
Communication tactics2 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 15 |
| Attempts to collect debt not owed | Debt is not yours | 14 |
| Attempts to collect debt not owed | Debt was paid | 8 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 1 |
Where do complaints against NIC, Inc. come from?
The states where consumers have filed the most CFPB complaints against NIC, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NIC, Inc.
Across 13 states with at least one filing
- Texas
Texas
27 complaints
- Arizona
Arizona
24 complaints
- Virginia 3
Virginia
3 complaints
- California 2
California
2 complaints
- Michigan 2
Michigan
2 complaints
- Puerto Rico 1
Puerto Rico
1 complaints
- Missouri 1
Missouri
1 complaints
- Kansas 1
Kansas
1 complaints
Frequently Asked Questions
What is the most common complaint against NIC, Inc.? ▼
The most common issue consumers report about NIC, Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 66 complaints filed with the CFPB.
Are complaints against NIC, Inc. increasing or decreasing? ▼
Complaints against NIC, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is NIC, Inc.'s reputation grade? ▼
NIC, Inc. has a reputation grade of C (score: 63.1/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does NIC, Inc. respond to consumer complaints? ▼
NIC, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does NIC, Inc. operate? ▼
NIC, Inc. has received CFPB complaints from consumers in 13 states, with the most complaints from Texas (27 complaints).
What can I do if NIC, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NIC, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |