Total CFPB complaints
28
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 28 complaints
Nexum Group Inc — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Nexum Group Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- False statements or representation
False statements or representation
7 complaints
- Communication tactics
Communication tactics
5 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
D
Grade D · 56.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Nexum Group Inc?
Nexum Group Inc has accumulated 28 total CFPB complaints across 13 states, with 7 filed in the most recent 12 months against 21 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Florida with 9 and Texas with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.5/100 places Nexum Group Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
7
25.0% of total history
Falling ↓
States active
13
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Reputation grade
D
56.5/100 composite
Response-quality profile
How Nexum Group Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Nexum Group Inc compare to its peers?
Nexum Group Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-05 2026-01
Top Consumer Issues
False statements or representation7 (%)
Attempts to collect debt not owed8 (%)
Took or threatened to take negative or legal action4 (%)
Communication tactics5 (%)
Threatened to contact someone or share information improperly1 (%)
Written notification about debt1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 6 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Communication tactics | Frequent or repeated calls | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
| Communication tactics | Called before 8am or after 9pm | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Nexum Group Inc come from?
The states where consumers have filed the most CFPB complaints against Nexum Group Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Nexum Group Inc
Across 13 states with at least one filing
- Florida
Florida
9 complaints
- Texas
Texas
5 complaints
- California 3
California
3 complaints
- Washington 2
Washington
2 complaints
- Michigan 1
Michigan
1 complaints
- Nevada 1
Nevada
1 complaints
- Maryland 1
Maryland
1 complaints
- North Carolina 1
North Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Nexum Group Inc? ▼
The most common issue consumers report about Nexum Group Inc is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 28 complaints filed with the CFPB.
Are complaints against Nexum Group Inc increasing or decreasing? ▼
Complaints against Nexum Group Inc are falling. The company received 7 complaints in the last 12 months, showing improvement over prior periods.
What is Nexum Group Inc's reputation grade? ▼
Nexum Group Inc has a reputation grade of D (score: 56.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Nexum Group Inc respond to consumer complaints? ▼
Nexum Group Inc has a 93% timely response rate to CFPB complaints.
In how many states does Nexum Group Inc operate? ▼
Nexum Group Inc has received CFPB complaints from consumers in 13 states, with the most complaints from Florida (9 complaints).
What can I do if Nexum Group Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Nexum Group Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |