Total CFPB complaints
4
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 4 complaints
NEXA Mortgage, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NEXA Mortgage, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
2 complaints
B
Grade B · 71.8/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about NEXA Mortgage, LLC?
NEXA Mortgage, LLC has accumulated 4 total CFPB complaints across 4 states, with 1 filed in the most recent 12 months against 3 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Texas with 1 and North Carolina with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 71.8/100 places NEXA Mortgage, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
25.0% of total history
Falling ↓
States active
4
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
71.8/100 composite
Response-quality profile
How NEXA Mortgage, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does NEXA Mortgage, LLC compare to its peers?
NEXA Mortgage, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-01 2025-08
Top Consumer Issues
Attempts to collect debt not owed2 (%)
Threatened to contact someone or share information improperly2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
Where do complaints against NEXA Mortgage, LLC come from?
The states where consumers have filed the most CFPB complaints against NEXA Mortgage, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NEXA Mortgage, LLC
Across 4 states with at least one filing
- Texas
Texas
1 complaints
- North Carolina
North Carolina
1 complaints
- Minnesota
Minnesota
1 complaints
- Pennsylvania
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against NEXA Mortgage, LLC? ▼
The most common issue consumers report about NEXA Mortgage, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 4 complaints filed with the CFPB.
Are complaints against NEXA Mortgage, LLC increasing or decreasing? ▼
Complaints against NEXA Mortgage, LLC are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is NEXA Mortgage, LLC's reputation grade? ▼
NEXA Mortgage, LLC has a reputation grade of B (score: 71.8/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does NEXA Mortgage, LLC respond to consumer complaints? ▼
NEXA Mortgage, LLC has a 100% timely response rate to CFPB complaints.
In how many states does NEXA Mortgage, LLC operate? ▼
NEXA Mortgage, LLC has received CFPB complaints from consumers in 4 states, with the most complaints from Texas (1 complaints).
What can I do if NEXA Mortgage, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NEXA Mortgage, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |