Total CFPB complaints
38
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 38 complaints
NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)—
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- False statements or representation
False statements or representation
7 complaints
- Written notification about debt
Written notification about debt
6 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
5 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
B
Grade B · 70.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)—?
NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— has accumulated 38 total CFPB complaints across 13 states, with 1 filed in the most recent 12 months against 37 historical complaints before that window. The trailing-12-month volume represents 2.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by New York with 16 and Massachusetts with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 70.0/100 places NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
2.6% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
70.0/100 composite
Response-quality profile
How NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— compare to its peers?
NEW YORK STATE HIGHER … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-10 2025-11
Top Consumer Issues
False statements or representation7 (%)
Written notification about debt6 (%)
Attempts to collect debt not owed8 (%)
Threatened to contact someone or share information improperly5 (%)
Disclosure verification of debt2 (%)
Cont'd attempts collect debt not owed2 (%)
Communication tactics2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 7 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Threatened to contact someone or share information improperly | Contacted your employer | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 2 |
Where do complaints against NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— come from?
The states where consumers have filed the most CFPB complaints against NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)—. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)—
Across 13 states with at least one filing
- New York
New York
16 complaints
- Massachusetts 5
Massachusetts
5 complaints
- Virginia 4
Virginia
4 complaints
- Maryland 3
Maryland
3 complaints
- Ohio 2
Ohio
2 complaints
- New Jersey 1
New Jersey
1 complaints
- Georgia 1
Georgia
1 complaints
- Alabama 1
Alabama
1 complaints
Frequently Asked Questions
What is the most common complaint against NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)—? ▼
The most common issue consumers report about NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 38 complaints filed with the CFPB.
Are complaints against NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— increasing or decreasing? ▼
Complaints against NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)—'s reputation grade? ▼
NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— has a reputation grade of B (score: 70.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— respond to consumer complaints? ▼
NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— operate? ▼
NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— has received CFPB complaints from consumers in 13 states, with the most complaints from New York (16 complaints).
What can I do if NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC)— violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |