Total CFPB complaints
37
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 37 complaints
NEW YORK COMMUNITY BANCORP INC — Debt Collector Complaint Profile
CFPB complaint profile across 18 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NEW YORK COMMUNITY BANCORP INC
- Attempts to collect debt not owed
Attempts to collect debt not owed
13 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
10 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Written notification about debt 3
Written notification about debt
3 complaints
- Communication tactics 3
Communication tactics
3 complaints
- Confusing or missing disclosures 1
Confusing or missing disclosures
1 complaints
D
Grade D · 57.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about NEW YORK COMMUNITY BANCORP INC?
NEW YORK COMMUNITY BANCORP INC has accumulated 37 total CFPB complaints across 18 states, with 14 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 37.8% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 18 states, led by Michigan with 10 and Florida with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.6/100 places NEW YORK COMMUNITY BANCORP INC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
14
37.8% of total history
Falling ↓
States active
18
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
57.6/100 composite
Response-quality profile
How NEW YORK COMMUNITY BANCORP INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 32.1%
Share of US states + territories with at least one filed complaint against this collector.
How does NEW YORK COMMUNITY BANCORP INC compare to its peers?
NEW YORK COMMUNITY BAN… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-02 2026-03
Top Consumer Issues
Attempts to collect debt not owed13 (%)
Took or threatened to take negative or legal action10 (%)
False statements or representation4 (%)
Written notification about debt3 (%)
Communication tactics3 (%)
Confusing or missing disclosures1 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 9 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 7 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| Confusing or missing disclosures | — | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Communication tactics | Called before 8am or after 9pm | 1 |
Where do complaints against NEW YORK COMMUNITY BANCORP INC come from?
The states where consumers have filed the most CFPB complaints against NEW YORK COMMUNITY BANCORP INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NEW YORK COMMUNITY BANCORP INC
Across 18 states with at least one filing
- Michigan
Michigan
10 complaints
- Florida
Florida
4 complaints
- Missouri 2
Missouri
2 complaints
- Minnesota 2
Minnesota
2 complaints
- South Carolina 2
South Carolina
2 complaints
- California 2
California
2 complaints
- Tennessee 2
Tennessee
2 complaints
- Georgia 2
Georgia
2 complaints
Frequently Asked Questions
What is the most common complaint against NEW YORK COMMUNITY BANCORP INC? ▼
The most common issue consumers report about NEW YORK COMMUNITY BANCORP INC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 37 complaints filed with the CFPB.
Are complaints against NEW YORK COMMUNITY BANCORP INC increasing or decreasing? ▼
Complaints against NEW YORK COMMUNITY BANCORP INC are falling. The company received 14 complaints in the last 12 months, showing improvement over prior periods.
What is NEW YORK COMMUNITY BANCORP INC's reputation grade? ▼
NEW YORK COMMUNITY BANCORP INC has a reputation grade of D (score: 57.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does NEW YORK COMMUNITY BANCORP INC respond to consumer complaints? ▼
NEW YORK COMMUNITY BANCORP INC has a 100% timely response rate to CFPB complaints.
In how many states does NEW YORK COMMUNITY BANCORP INC operate? ▼
NEW YORK COMMUNITY BANCORP INC has received CFPB complaints from consumers in 18 states, with the most complaints from Michigan (10 complaints).
What can I do if NEW YORK COMMUNITY BANCORP INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NEW YORK COMMUNITY BANCORP INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |