Are complaints against NEW York Community Bancorp Inc increasing or decreasing?

Complaints against NEW York Community Bancorp Inc are rising. The company received 19 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is NEW York Community Bancorp Inc's reputation grade?

NEW York Community Bancorp Inc has a reputation grade of D (score: 54.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does NEW York Community Bancorp Inc respond to consumer complaints?

NEW York Community Bancorp Inc has a 100% timely response rate to CFPB complaints.

In how many states does NEW York Community Bancorp Inc operate?

NEW York Community Bancorp Inc has received CFPB complaints from consumers in 18 states, with the most complaints from Michigan (11 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

NEW York Community Bancorp Inc - Debt Collector Complaint Profile

Q: What is the most common complaint against NEW York Community Bancorp Inc?

The most common issue consumers report about NEW York Community Bancorp Inc is "Took or threatened to take negative or legal action", specifically "Debt is not yours". This is based on 43 complaints filed with the CFPB.

CFPB complaint profile across 18 states, reputation grade D.

Compiled by PlainCollector

Took or threatened to take negative or legal action

18
Attempts to collect debt not owed

14
False statements or representation

4
Written notification about debt

3
Communication tactics

3
Threatened to contact someone or share information improperly

1

Data updated September 2026

CFPB complaint disposition

CCDB record new-york-community-bancorp-inc NEW York Community Bancorp Inc

Grade D · 43 CFPB filings · 100% timely · lead issue: Took or threatened to take negative or legal action · vol #1307 · compose #3495

VOL 43
GRADE D
12MO 19
STATES 18
TIMELY 100%
ISSUE Took or threatened to take…
RANK #1,307
COMPOSE #3,495

Volume peers

Nearest volume peer: Access Credit Management, Inc. (43 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

NEW York Community Bancorp Inc's 43 CFPB complaints sit next to Access Credit Management, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Michigan is the plurality state for NEW York Community Bancorp Inc (25.6%)

Volume rank #1,307 and composite rank #3,495 diverge by 2,188 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Michigan 25.6%; Mid-band (15–30%) · 18 states with ≥1 filing
Seasonal peak: 2018-01 14.3%; 8–15% band · 2 filings
Divergent corpus ranks: #1,307 volume; #3,495 composite; Cleanest-composite ladder is 2,188 places worse than volume

How does NEW York Community Bancorp Inc compare to its peers?

How does NEW YORK COMMUNITY BANCORP INC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

NEW YORK COMMUNITY BAN… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

95%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-01 2026-01

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	18
Attempts to collect debt not owed	14
False statements or representation	4
Written notification about debt	3
Communication tactics	3
Threatened to contact someone or share information improperly	1

Where do complaints against NEW York Community Bancorp Inc come from?

NEW York Community Bancorp Inc's own per-state count, not a national baseline.

Michigan

11
Florida

4
Arizona

3
North Carolina

3
South Carolina

3
California

2
Georgia

2
Minnesota

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for NEW York Community Bancorp Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 43.

4 peers

Know your rights before responding to NEW York Community Bancorp Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.