Total CFPB complaints
18
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 18 complaints
NEW WORLD COLLECTIONS, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NEW WORLD COLLECTIONS, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- False statements or representation
False statements or representation
4 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 68.8/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about NEW WORLD COLLECTIONS, INC.?
NEW WORLD COLLECTIONS, INC. has accumulated 18 total CFPB complaints across 3 states, with 6 filed in the most recent 12 months against 12 historical complaints before that window. The trailing-12-month volume represents 33.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 83% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Indiana with 15 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.8/100 places NEW WORLD COLLECTIONS, INC. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
6
33.3% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
83%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
68.8/100 composite
Response-quality profile
How NEW WORLD COLLECTIONS, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 83.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does NEW WORLD COLLECTIONS, INC. compare to its peers?
NEW WORLD COLLECTIONS,… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-07 2026-03
Top Consumer Issues
Attempts to collect debt not owed8 (%)
False statements or representation4 (%)
Written notification about debt2 (%)
Communication tactics1 (%)
Cont'd attempts collect debt not owed1 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 5 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Communication tactics | Frequent or repeated calls | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against NEW WORLD COLLECTIONS, INC. come from?
The states where consumers have filed the most CFPB complaints against NEW WORLD COLLECTIONS, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NEW WORLD COLLECTIONS, INC.
Across 3 states with at least one filing
- Indiana
Indiana
15 complaints
- Texas 2
Texas
2 complaints
- California 1
California
1 complaints
Frequently Asked Questions
What is the most common complaint against NEW WORLD COLLECTIONS, INC.? ▼
The most common issue consumers report about NEW WORLD COLLECTIONS, INC. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 18 complaints filed with the CFPB.
Are complaints against NEW WORLD COLLECTIONS, INC. increasing or decreasing? ▼
Complaints against NEW WORLD COLLECTIONS, INC. are rising. The company received 6 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is NEW WORLD COLLECTIONS, INC.'s reputation grade? ▼
NEW WORLD COLLECTIONS, INC. has a reputation grade of B (score: 68.8/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does NEW WORLD COLLECTIONS, INC. respond to consumer complaints? ▼
NEW WORLD COLLECTIONS, INC. has a 83% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does NEW WORLD COLLECTIONS, INC. operate? ▼
NEW WORLD COLLECTIONS, INC. has received CFPB complaints from consumers in 3 states, with the most complaints from Indiana (15 complaints).
What can I do if NEW WORLD COLLECTIONS, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NEW WORLD COLLECTIONS, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |