Total CFPB complaints
46
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 46 complaints
New Era Asset Management, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 22 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about New Era Asset Management, LLC
- Communication tactics
Communication tactics
23 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
11 complaints
- Took or threatened to take negative or legal action 3
Took or threatened to take negative or legal action
3 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 67.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about New Era Asset Management, LLC?
New Era Asset Management, LLC has accumulated 46 total CFPB complaints across 22 states, with 0 filed in the most recent 12 months against 46 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 22 states, led by Texas with 8 and New York with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 67.6/100 places New Era Asset Management, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
22
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
67.6/100 composite
Response-quality profile
How New Era Asset Management, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 39.3%
Share of US states + territories with at least one filed complaint against this collector.
How does New Era Asset Management, LLC compare to its peers?
New Era Asset Manageme… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-12 2024-07
Top Consumer Issues
Communication tactics23 (%)
Threatened to contact someone or share information improperly11 (%)
Took or threatened to take negative or legal action3 (%)
Written notification about debt2 (%)
Attempts to collect debt not owed2 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 15 |
| Threatened to contact someone or share information improperly | Contacted your employer | 5 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 4 |
| Communication tactics | Used obscene, profane, or other abusive language | 4 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 4 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
Where do complaints against New Era Asset Management, LLC come from?
The states where consumers have filed the most CFPB complaints against New Era Asset Management, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against New Era Asset Management, LLC
Across 22 states with at least one filing
- Texas
Texas
8 complaints
- New York
New York
6 complaints
- Georgia
Georgia
5 complaints
- California 2
California
2 complaints
- Oklahoma 2
Oklahoma
2 complaints
- Ohio 2
Ohio
2 complaints
- Florida 2
Florida
2 complaints
- Washington 2
Washington
2 complaints
Frequently Asked Questions
What is the most common complaint against New Era Asset Management, LLC? ▼
The most common issue consumers report about New Era Asset Management, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 46 complaints filed with the CFPB.
Are complaints against New Era Asset Management, LLC increasing or decreasing? ▼
Complaints against New Era Asset Management, LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is New Era Asset Management, LLC's reputation grade? ▼
New Era Asset Management, LLC has a reputation grade of B (score: 67.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does New Era Asset Management, LLC respond to consumer complaints? ▼
New Era Asset Management, LLC has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does New Era Asset Management, LLC operate? ▼
New Era Asset Management, LLC has received CFPB complaints from consumers in 22 states, with the most complaints from Texas (8 complaints).
What can I do if New Era Asset Management, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If New Era Asset Management, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |