This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 3 complaints

New Direction, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade F.

Complaints by issue type

What consumers report about New Direction, Inc

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 50.8/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: New Direction, Inc ranks ahead of 16% of the 5,283 collectors PlainCollector grades - 84% keep a cleaner CFPB record, on 3 all-time complaints and a 33% timely-response rate.

16th pct
reputation rank of 5,283 graded collectors
3
CFPB complaints, all-time
33%
answered inside the CFPB window
2
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about New Direction, Inc?

New Direction, Inc has accumulated 3 total CFPB complaints across 3 states, with 2 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 66.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid". The company posts a 33% timely-response rate.

Complaints have been recorded across 3 states, led by Arizona with 1 and New York with 1. Normalized against the full CFPB collector database, the reputation score of 50.8/100 places New Direction, Inc in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

3

low-volume (CCDB)

Last 12 months

2

66.7% of all-time complaints

Rising ↑

States active

3

limited footprint

Timely response rate

33%

below sla band

Reputation grade

F

50.8/100 composite

How does New Direction, Inc's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

51 Bottom 16% higher than 16% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

New Direction, Inc versus the debt-collection vertical average.

Timely response within SLA 33.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 5.4%

Share of US states + territories with at least one filed complaint against this collector.

How does New Direction, Inc compare to its peers?

How does New Direction, Inc compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
New Direction, Inc National average
Complaints (last 12 mo)lower is better
2
0
268
Timely-response ratehigher is better
33%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-03 2022-01

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 2
False statements or representation - 1

Where do complaints against New Direction, Inc come from?

New Direction, Inc's own per-state count, not a national baseline.

Top states by complaints against New Direction, Inc

Across 3 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if New Direction, Inc contacts you

A grade of F signals how New Direction, Inc's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really New Direction, Inc and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how New Direction, Inc ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against New Direction, Inc? ▼

The most common issue consumers report about New Direction, Inc is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 3 complaints filed with the CFPB.

Are complaints against New Direction, Inc increasing or decreasing? ▼

Complaints against New Direction, Inc are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is New Direction, Inc's reputation grade? ▼

New Direction, Inc has a reputation grade of F (score: 50.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does New Direction, Inc respond to consumer complaints? ▼

New Direction, Inc has a 33% timely response rate to CFPB complaints.

In how many states does New Direction, Inc operate? ▼

New Direction, Inc has received CFPB complaints from consumers in 3 states, with the most complaints from Arizona (1 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.