Total CFPB complaints
97
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 97 complaints
New Century Financial Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about New Century Financial Services, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
15 complaints
- Written notification about debt
Written notification about debt
13 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
11 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
11 complaints
- Disclosure verification of debt
Disclosure verification of debt
8 complaints
- Attempts to collect debt not owed 5
Attempts to collect debt not owed
5 complaints
C
Grade C · 61.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about New Century Financial Services, Inc.?
New Century Financial Services, Inc. has accumulated 97 total CFPB complaints across 10 states, with 1 filed in the most recent 12 months against 96 historical complaints before that window. The trailing-12-month volume represents 1.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 19% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by New Jersey with 56 and New York with 23, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.2/100 places New Century Financial Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
1.0% of total history
Falling ↓
States active
10
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
19%
After company response
Reputation grade
C
61.2/100 composite
Response-quality profile
How New Century Financial Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 37.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does New Century Financial Services, Inc. compare to its peers?
New Century Financial … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-01 2025-04
Top Consumer Issues
Cont'd attempts collect debt not owed15 (%)
Disclosure verification of debt8 (%)
Written notification about debt13 (%)
Took or threatened to take negative or legal action11 (%)
Taking/threatening an illegal action11 (%)
Attempts to collect debt not owed5 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 10 |
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| Written notification about debt | Didn't receive enough information to verify debt | 7 |
| Written notification about debt | Didn't receive notice of right to dispute | 6 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 6 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 6 |
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Cont'd attempts collect debt not owed | Debt was paid | 5 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 5 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 5 |
Where do complaints against New Century Financial Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against New Century Financial Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against New Century Financial Services, Inc.
Across 10 states with at least one filing
- New Jersey
New Jersey
56 complaints
- New York
New York
23 complaints
- Florida 5
Florida
5 complaints
- Pennsylvania 4
Pennsylvania
4 complaints
- North Carolina 3
North Carolina
3 complaints
- Michigan 2
Michigan
2 complaints
- Kentucky 1
Kentucky
1 complaints
- Indiana 1
Indiana
1 complaints
Frequently Asked Questions
What is the most common complaint against New Century Financial Services, Inc.? ▼
The most common issue consumers report about New Century Financial Services, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 97 complaints filed with the CFPB.
Are complaints against New Century Financial Services, Inc. increasing or decreasing? ▼
Complaints against New Century Financial Services, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is New Century Financial Services, Inc.'s reputation grade? ▼
New Century Financial Services, Inc. has a reputation grade of C (score: 61.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does New Century Financial Services, Inc. respond to consumer complaints? ▼
New Century Financial Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.
In how many states does New Century Financial Services, Inc. operate? ▼
New Century Financial Services, Inc. has received CFPB complaints from consumers in 10 states, with the most complaints from New Jersey (56 complaints).
What can I do if New Century Financial Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If New Century Financial Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |