Total CFPB complaints
3
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 3 complaints
NerdWallet, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NerdWallet, Inc.
- False statements or representation
False statements or representation
1 complaints
- Problem with customer service
Problem with customer service
1 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
1 complaints
B
Grade B · 75.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about NerdWallet, Inc.?
NerdWallet, Inc. has accumulated 3 total CFPB complaints across 3 states, with 1 filed in the most recent 12 months against 2 historical complaints before that window. The trailing-12-month volume represents 33.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Ohio with 1 and Louisiana with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 75.3/100 places NerdWallet, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
33.3% of total history
Falling ↓
States active
3
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
75.3/100 composite
Response-quality profile
How NerdWallet, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does NerdWallet, Inc. compare to its peers?
NerdWallet, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-12 2025-07
Top Consumer Issues
False statements or representation1 (%)
Problem with customer service1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 1 |
| Problem with customer service | — | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against NerdWallet, Inc. come from?
The states where consumers have filed the most CFPB complaints against NerdWallet, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NerdWallet, Inc.
Across 3 states with at least one filing
- Ohio
Ohio
1 complaints
- Louisiana
Louisiana
1 complaints
- Florida
Florida
1 complaints
Frequently Asked Questions
What is the most common complaint against NerdWallet, Inc.? ▼
The most common issue consumers report about NerdWallet, Inc. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 3 complaints filed with the CFPB.
Are complaints against NerdWallet, Inc. increasing or decreasing? ▼
Complaints against NerdWallet, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is NerdWallet, Inc.'s reputation grade? ▼
NerdWallet, Inc. has a reputation grade of B (score: 75.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does NerdWallet, Inc. respond to consumer complaints? ▼
NerdWallet, Inc. has a 100% timely response rate to CFPB complaints.
In how many states does NerdWallet, Inc. operate? ▼
NerdWallet, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Ohio (1 complaints).
What can I do if NerdWallet, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NerdWallet, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |