This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 210 complaints

Nelson and Kennard, LLP - Debt Collector Complaint Profile

CFPB complaint profile across 14 states, reputation grade D.

Complaints by issue type

What consumers report about Nelson and Kennard, LLP

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 57.8/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Nelson and Kennard, LLP ranks ahead of 34% of the 5,283 collectors PlainCollector grades - 66% keep a cleaner CFPB record, on 210 all-time complaints and a 98% timely-response rate.

34th pct
reputation rank of 5,283 graded collectors
210
CFPB complaints, all-time
98%
answered inside the CFPB window
44
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Nelson and Kennard, LLP?

Nelson and Kennard, LLP has accumulated 210 total CFPB complaints across 14 states, with 44 filed in the most recent 12 months against 166 historical complaints before that window. The trailing-12-month volume represents 21.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 98% timely-response rate against a 22% consumer-dispute-after-response rate.

Complaints have been recorded across 14 states, led by California with 127 and Colorado with 24. Normalized against the full CFPB collector database, the reputation score of 57.8/100 places Nelson and Kennard, LLP in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

210

mid-volume (CCDB)

Last 12 months

44

21.0% of all-time complaints

Stable →

States active

14

regional footprint

Timely response rate

98%

excellent band

Consumer disputes

22%

elevated (vertical avg ~19%)

Reputation grade

D

57.8/100 composite

How does Nelson and Kennard, LLP's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

58 34th percentile higher than 34% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Nelson and Kennard, LLP versus the debt-collection vertical average.

Timely response within SLA 98.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 21.7%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 25.0%

Share of US states + territories with at least one filed complaint against this collector.

How does Nelson and Kennard, LLP compare to its peers?

How does Nelson and Kennard, LLP compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Nelson and Kennard, LL… National average
Complaints (last 12 mo)lower is better
44
2
268
Timely-response ratehigher is better
98%
73%
91%
Consumer-dispute ratelower is better
22%
14%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 57
Took or threatened to take negative or legal action - 46
False statements or representation - 32
Written notification about debt - 19
Cont'd attempts collect debt not owed - 14
Taking/threatening an illegal action - 13
Communication tactics - 11
Disclosure verification of debt - 10
Threatened to contact someone or share information improperly - 3
Improper contact or sharing of info - 3

Where do complaints against Nelson and Kennard, LLP come from?

Nelson and Kennard, LLP's own per-state count, not a national baseline.

Top states by complaints against Nelson and Kennard, LLP

Across 14 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Nelson and Kennard, LLP contacts you

A grade of D signals how Nelson and Kennard, LLP's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Nelson and Kennard, LLP and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Nelson and Kennard, LLP ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Nelson and Kennard, LLP? ▼

The most common issue consumers report about Nelson and Kennard, LLP is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 210 complaints filed with the CFPB.

Are complaints against Nelson and Kennard, LLP increasing or decreasing? ▼

Complaints against Nelson and Kennard, LLP have been stable. The company received 44 complaints in the last 12 months.

What is Nelson and Kennard, LLP's reputation grade? ▼

Nelson and Kennard, LLP has a reputation grade of D (score: 57.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Nelson and Kennard, LLP respond to consumer complaints? ▼

Nelson and Kennard, LLP has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.

In how many states does Nelson and Kennard, LLP operate? ▼

Nelson and Kennard, LLP has received CFPB complaints from consumers in 14 states, with the most complaints from California (127 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.