Total CFPB complaints
196
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 196 complaints
Nelson and Kennard, LLP — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Nelson and Kennard, LLP
- Attempts to collect debt not owed
Attempts to collect debt not owed
45 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
32 complaints
- False statements or representation
False statements or representation
18 complaints
- Written notification about debt 16
Written notification about debt
16 complaints
- Cont'd attempts collect debt not owed 7
Cont'd attempts collect debt not owed
7 complaints
D
Grade D · 57.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Nelson and Kennard, LLP?
Nelson and Kennard, LLP has accumulated 196 total CFPB complaints across 14 states, with 42 filed in the most recent 12 months against 154 historical complaints before that window. The trailing-12-month volume represents 21.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by California with 120 and Colorado with 22, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.8/100 places Nelson and Kennard, LLP in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
42
21.4% of total history
Rising ↑
States active
14
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
D
57.8/100 composite
Response-quality profile
How Nelson and Kennard, LLP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 43.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Nelson and Kennard, LLP compare to its peers?
Nelson and Kennard, LL… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-01 2026-02
Top Consumer Issues
Attempts to collect debt not owed45 (%)
False statements or representation18 (%)
Took or threatened to take negative or legal action32 (%)
Written notification about debt16 (%)
Cont'd attempts collect debt not owed7 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 20 |
| False statements or representation | Attempted to collect wrong amount | 18 |
| Attempts to collect debt not owed | Debt was result of identity theft | 18 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 14 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 11 |
| Written notification about debt | Didn't receive enough information to verify debt | 9 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 7 |
| Cont'd attempts collect debt not owed | Debt is not mine | 7 |
| Attempts to collect debt not owed | Debt was paid | 7 |
| Written notification about debt | Didn't receive notice of right to dispute | 7 |
Where do complaints against Nelson and Kennard, LLP come from?
The states where consumers have filed the most CFPB complaints against Nelson and Kennard, LLP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Nelson and Kennard, LLP
Across 14 states with at least one filing
- California
California
120 complaints
- Colorado 22
Colorado
22 complaints
- Washington 14
Washington
14 complaints
- Hawaii 11
Hawaii
11 complaints
- Idaho 4
Idaho
4 complaints
- Oregon 4
Oregon
4 complaints
- Nevada 4
Nevada
4 complaints
- Arizona 3
Arizona
3 complaints
Frequently Asked Questions
What is the most common complaint against Nelson and Kennard, LLP? ▼
The most common issue consumers report about Nelson and Kennard, LLP is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 196 complaints filed with the CFPB.
Are complaints against Nelson and Kennard, LLP increasing or decreasing? ▼
Complaints against Nelson and Kennard, LLP are rising. The company received 42 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Nelson and Kennard, LLP's reputation grade? ▼
Nelson and Kennard, LLP has a reputation grade of D (score: 57.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Nelson and Kennard, LLP respond to consumer complaints? ▼
Nelson and Kennard, LLP has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does Nelson and Kennard, LLP operate? ▼
Nelson and Kennard, LLP has received CFPB complaints from consumers in 14 states, with the most complaints from California (120 complaints).
What can I do if Nelson and Kennard, LLP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Nelson and Kennard, LLP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |