Total CFPB complaints
47
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 47 complaints
Nationwide Financial Group — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Nationwide Financial Group
- Communication tactics
Communication tactics
17 complaints
- Taking/threatening an illegal action 6
Taking/threatening an illegal action
6 complaints
- Improper contact or sharing of info 5
Improper contact or sharing of info
5 complaints
- Attempts to collect debt not owed 4
Attempts to collect debt not owed
4 complaints
- False statements or representation 3
False statements or representation
3 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
D
Grade D · 56.4/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Nationwide Financial Group?
Nationwide Financial Group has accumulated 47 total CFPB complaints across 24 states, with 0 filed in the most recent 12 months against 47 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 72% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by Texas with 7 and Pennsylvania with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.4/100 places Nationwide Financial Group in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
24
Distinct state filings
Timely response rate
72%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
D
56.4/100 composite
Response-quality profile
How Nationwide Financial Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 72.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 23.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Nationwide Financial Group compare to its peers?
Nationwide Financial G… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-09 2021-01
Top Consumer Issues
Communication tactics17 (%)
Taking/threatening an illegal action6 (%)
False statements or representation3 (%)
Cont'd attempts collect debt not owed3 (%)
Disclosure verification of debt3 (%)
Improper contact or sharing of info5 (%)
Attempts to collect debt not owed4 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 12 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 6 |
| Communication tactics | Threatened to take legal action | 5 |
| False statements or representation | Indicated committed crime not paying | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Improper contact or sharing of info | Contacted employer after asked not to | 3 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
Where do complaints against Nationwide Financial Group come from?
The states where consumers have filed the most CFPB complaints against Nationwide Financial Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Nationwide Financial Group
Across 24 states with at least one filing
- Texas
Texas
7 complaints
- Pennsylvania
Pennsylvania
5 complaints
- Ohio
Ohio
3 complaints
- Illinois 2
Illinois
2 complaints
- Indiana 2
Indiana
2 complaints
- Missouri 2
Missouri
2 complaints
- Washington 2
Washington
2 complaints
- New Jersey 2
New Jersey
2 complaints
Frequently Asked Questions
What is the most common complaint against Nationwide Financial Group? ▼
The most common issue consumers report about Nationwide Financial Group is "Communication tactics", specifically "Frequent or repeated calls". This is based on 47 complaints filed with the CFPB.
Are complaints against Nationwide Financial Group increasing or decreasing? ▼
Complaints against Nationwide Financial Group have been stable. The company received 0 complaints in the last 12 months.
What is Nationwide Financial Group's reputation grade? ▼
Nationwide Financial Group has a reputation grade of D (score: 56.4/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Nationwide Financial Group respond to consumer complaints? ▼
Nationwide Financial Group has a 72% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does Nationwide Financial Group operate? ▼
Nationwide Financial Group has received CFPB complaints from consumers in 24 states, with the most complaints from Texas (7 complaints).
What can I do if Nationwide Financial Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Nationwide Financial Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |