This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 44 complaints

Nationwide Financial Group - Debt Collector Complaint Profile

CFPB complaint profile across 23 states, reputation grade D.

Complaints by issue type

What consumers report about Nationwide Financial Group

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record nationwide-financial-group Nationwide Financial Group

Grade D · 44 CFPB filings · 72% timely · lead issue: Communication tactics

  • VOL 44
  • GRADE D
  • 12MO 0
  • STATES 23
  • TIMELY 72%
  • DISPUTE 12%
  • ISSUE Communication tactics
  • RANK #1,288
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: ADP Inc. (44 complaints)

ADP Inc.ADP Inc.44All Debt Solutions Inc. dba: 1st Class AgencyAll Debt Solutions Inc. dba:…44BAM Financial, LLCBAM Financial, LLC44Capital Collection Management LLCCapital Collection Managemen…44Nationwide Financial Group (this)Nationwide Financial Group (…44
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Nationwide Financial Group's 44 CFPB complaints sit next to ADP Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 44 complaints break down

Every complaint issue type on record for Nationwide Financial Group, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.9/100
Nationwide Financial Group

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
44
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response B
72%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
12%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Nationwide Financial Group (15.9%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 15.9%
Mid-band (15–30%) · 23 states with ≥1 filing
Seasonal peak
2018-07 11.1%
8–15% band · 2 filings
Corpus ranks
#1,288 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Nationwide Financial Group compare to its peers?

How does Nationwide Financial Group compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Nationwide Financial Group National average
Complaints (last 12 mo)lower is better
0
17
268
Timely-response ratehigher is better
72%
100%
91%
Consumer-dispute ratelower is better
12%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Nationwide Financial Group a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Nationwide Financial Group vs. 7 similar-volume peers, by response speed and dispute rate Nationwide Financial GroupReliable Credit Association, Inc.First Investors Servicing Corporation, Atlanta, GA BranchSnow and Sauerteig LLPFalls Collection Service Inc.Couch Conville & Blitt LLCCollection Resources, Inc.CFM Group LLC
Source: CFPB Consumer Complaint Database

Nationwide Financial Group's complaint volume in context

Nationwide Financial Group vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

44 Top 24% higher than 76% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Nationwide Financial Group 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2014-05 2023-11

Issue Detail Breakdown

Issue Complaints
Communication tactics
18
Taking/threatening an illegal action
6
Improper contact or sharing of info
5
Attempts to collect debt not owed
4
Cont'd attempts collect debt not owed
4
Disclosure verification of debt
4
False statements or representation
3

Where do complaints against Nationwide Financial Group come from?

Nationwide Financial Group's own per-state count, not a national baseline.

Top states by complaints against Nationwide Financial Group

Across 23 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Nationwide Financial Group: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 44.

4 peers

Know your rights before responding to Nationwide Financial Group: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.