Total CFPB complaints
437
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 437 complaints
NATIONSTAR MORTGAGE LLC — Debt Collector Complaint Profile
CFPB complaint profile across 42 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NATIONSTAR MORTGAGE LLC
- Disclosure verification of debt
Disclosure verification of debt
112 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
100 complaints
- Communication tactics 42
Communication tactics
42 complaints
- False statements or representation 41
False statements or representation
41 complaints
- Written notification about debt 31
Written notification about debt
31 complaints
- Taking/threatening an illegal action 21
Taking/threatening an illegal action
21 complaints
D
Grade D · 55.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about NATIONSTAR MORTGAGE LLC?
NATIONSTAR MORTGAGE LLC has accumulated 437 total CFPB complaints across 42 states, with 0 filed in the most recent 12 months against 437 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 27% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 42 states, led by California with 99 and Florida with 44, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.3/100 places NATIONSTAR MORTGAGE LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
42
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
27%
After company response
Reputation grade
D
55.3/100 composite
Response-quality profile
How NATIONSTAR MORTGAGE LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 54.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 75.0%
Share of US states + territories with at least one filed complaint against this collector.
How does NATIONSTAR MORTGAGE LLC compare to its peers?
NATIONSTAR MORTGAGE LL… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-10 2018-09
Top Consumer Issues
Disclosure verification of debt112 (%)
Cont'd attempts collect debt not owed100 (%)
False statements or representation41 (%)
Communication tactics42 (%)
Written notification about debt31 (%)
Taking/threatening an illegal action21 (%)
Took or threatened to take negative or legal action12 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 112 |
| Cont'd attempts collect debt not owed | Debt is not mine | 42 |
| False statements or representation | Attempted to collect wrong amount | 41 |
| Cont'd attempts collect debt not owed | Debt was paid | 37 |
| Communication tactics | Frequent or repeated calls | 31 |
| Written notification about debt | Didn't receive enough information to verify debt | 31 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 21 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 21 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 12 |
| Communication tactics | Threatened to take legal action | 11 |
Where do complaints against NATIONSTAR MORTGAGE LLC come from?
The states where consumers have filed the most CFPB complaints against NATIONSTAR MORTGAGE LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NATIONSTAR MORTGAGE LLC
Across 42 states with at least one filing
- California
California
99 complaints
- Florida
Florida
44 complaints
- Texas 39
Texas
39 complaints
- New Jersey 28
New Jersey
28 complaints
- New York 19
New York
19 complaints
- Georgia 16
Georgia
16 complaints
- Maryland 14
Maryland
14 complaints
- North Carolina 13
North Carolina
13 complaints
Frequently Asked Questions
What is the most common complaint against NATIONSTAR MORTGAGE LLC? ▼
The most common issue consumers report about NATIONSTAR MORTGAGE LLC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 437 complaints filed with the CFPB.
Are complaints against NATIONSTAR MORTGAGE LLC increasing or decreasing? ▼
Complaints against NATIONSTAR MORTGAGE LLC have been stable. The company received 0 complaints in the last 12 months.
What is NATIONSTAR MORTGAGE LLC's reputation grade? ▼
NATIONSTAR MORTGAGE LLC has a reputation grade of D (score: 55.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does NATIONSTAR MORTGAGE LLC respond to consumer complaints? ▼
NATIONSTAR MORTGAGE LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 27% of cases.
In how many states does NATIONSTAR MORTGAGE LLC operate? ▼
NATIONSTAR MORTGAGE LLC has received CFPB complaints from consumers in 42 states, with the most complaints from California (99 complaints).
What can I do if NATIONSTAR MORTGAGE LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NATIONSTAR MORTGAGE LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |