Total CFPB complaints
14
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 14 complaints
National Processing Group LLC — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Processing Group LLC
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
3 complaints
- Communication tactics
Communication tactics
3 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
F
Grade F · 41.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about National Processing Group LLC?
National Processing Group LLC has accumulated 14 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by Texas with 4 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 41.0/100 places National Processing Group LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
10
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
F
41.0/100 composite
Response-quality profile
How National Processing Group LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does National Processing Group LLC compare to its peers?
National Processing Gr… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-02 2021-09
Top Consumer Issues
Took or threatened to take negative or legal action3 (%)
Communication tactics3 (%)
Improper contact or sharing of info1 (%)
False statements or representation1 (%)
Taking/threatening an illegal action2 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Communication tactics | Frequent or repeated calls | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 1 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
Where do complaints against National Processing Group LLC come from?
The states where consumers have filed the most CFPB complaints against National Processing Group LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Processing Group LLC
Across 10 states with at least one filing
- Texas
Texas
4 complaints
- California
California
2 complaints
- Florida 1
Florida
1 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Indiana 1
Indiana
1 complaints
- Iowa 1
Iowa
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against National Processing Group LLC? ▼
The most common issue consumers report about National Processing Group LLC is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 14 complaints filed with the CFPB.
Are complaints against National Processing Group LLC increasing or decreasing? ▼
Complaints against National Processing Group LLC have been stable. The company received 0 complaints in the last 12 months.
What is National Processing Group LLC's reputation grade? ▼
National Processing Group LLC has a reputation grade of F (score: 41.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does National Processing Group LLC respond to consumer complaints? ▼
National Processing Group LLC has a 0% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does National Processing Group LLC operate? ▼
National Processing Group LLC has received CFPB complaints from consumers in 10 states, with the most complaints from Texas (4 complaints).
What can I do if National Processing Group LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Processing Group LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |