Total CFPB complaints
128
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 128 complaints
National Principal Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 37 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Principal Group, LLC
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
45 complaints
- Communication tactics
Communication tactics
27 complaints
- Taking/threatening an illegal action 9
Taking/threatening an illegal action
9 complaints
- Improper contact or sharing of info 9
Improper contact or sharing of info
9 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
- Attempts to collect debt not owed 5
Attempts to collect debt not owed
5 complaints
C
Grade C · 60.8/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about National Principal Group, LLC?
National Principal Group, LLC has accumulated 128 total CFPB complaints across 37 states, with 0 filed in the most recent 12 months against 128 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 37 states, led by California with 24 and Texas with 13, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.8/100 places National Principal Group, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
37
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
C
60.8/100 composite
Response-quality profile
How National Principal Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 66.1%
Share of US states + territories with at least one filed complaint against this collector.
How does National Principal Group, LLC compare to its peers?
National Principal Gro… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-01 2020-12
Top Consumer Issues
Cont'd attempts collect debt not owed45 (%)
Communication tactics27 (%)
Taking/threatening an illegal action9 (%)
Improper contact or sharing of info9 (%)
Disclosure verification of debt5 (%)
Attempts to collect debt not owed5 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 35 |
| Communication tactics | Frequent or repeated calls | 15 |
| Communication tactics | Threatened to take legal action | 12 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 9 |
| Cont'd attempts collect debt not owed | Debt was paid | 7 |
| Improper contact or sharing of info | Talked to a third party about my debt | 5 |
| Disclosure verification of debt | Not given enough info to verify debt | 5 |
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Improper contact or sharing of info | Contacted employer after asked not to | 4 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 3 |
Where do complaints against National Principal Group, LLC come from?
The states where consumers have filed the most CFPB complaints against National Principal Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Principal Group, LLC
Across 37 states with at least one filing
- California
California
24 complaints
- Texas
Texas
13 complaints
- Ohio 8
Ohio
8 complaints
- Illinois 8
Illinois
8 complaints
- Florida 7
Florida
7 complaints
- Michigan 5
Michigan
5 complaints
- Oklahoma 5
Oklahoma
5 complaints
- South Carolina 5
South Carolina
5 complaints
Frequently Asked Questions
What is the most common complaint against National Principal Group, LLC? ▼
The most common issue consumers report about National Principal Group, LLC is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 128 complaints filed with the CFPB.
Are complaints against National Principal Group, LLC increasing or decreasing? ▼
Complaints against National Principal Group, LLC have been stable. The company received 0 complaints in the last 12 months.
What is National Principal Group, LLC's reputation grade? ▼
National Principal Group, LLC has a reputation grade of C (score: 60.8/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does National Principal Group, LLC respond to consumer complaints? ▼
National Principal Group, LLC has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does National Principal Group, LLC operate? ▼
National Principal Group, LLC has received CFPB complaints from consumers in 37 states, with the most complaints from California (24 complaints).
What can I do if National Principal Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Principal Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |