Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
National Payment Solutions of New York LLC — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Payment Solutions of New York LLC
- False statements or representation
False statements or representation
3 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
2 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
B
Grade B · 69.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about National Payment Solutions of New York LLC?
National Payment Solutions of New York LLC has accumulated 10 total CFPB complaints across 4 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Talked to a third party about my debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 90% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Florida with 4 and Ohio with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 69.0/100 places National Payment Solutions of New York LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
4
Distinct state filings
Timely response rate
90%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
B
69.0/100 composite
Response-quality profile
How National Payment Solutions of New York LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 44.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does National Payment Solutions of New York LLC compare to its peers?
National Payment Solut… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-08 2020-06
Top Consumer Issues
Improper contact or sharing of info2 (%)
Taking/threatening an illegal action2 (%)
False statements or representation3 (%)
Communication tactics1 (%)
Cont'd attempts collect debt not owed1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Improper contact or sharing of info — Talked to a third party about my debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
| False statements or representation | Impersonated an attorney or official | 2 |
| Communication tactics | Threatened to take legal action | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| False statements or representation | Indicated committed crime not paying | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against National Payment Solutions of New York LLC come from?
The states where consumers have filed the most CFPB complaints against National Payment Solutions of New York LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Payment Solutions of New York LLC
Across 4 states with at least one filing
- Florida
Florida
4 complaints
- Ohio
Ohio
3 complaints
- Texas
Texas
2 complaints
- New Jersey 1
New Jersey
1 complaints
Frequently Asked Questions
What is the most common complaint against National Payment Solutions of New York LLC? ▼
The most common issue consumers report about National Payment Solutions of New York LLC is "Improper contact or sharing of info", specifically "Talked to a third party about my debt". This is based on 10 complaints filed with the CFPB.
Are complaints against National Payment Solutions of New York LLC increasing or decreasing? ▼
Complaints against National Payment Solutions of New York LLC have been stable. The company received 0 complaints in the last 12 months.
What is National Payment Solutions of New York LLC's reputation grade? ▼
National Payment Solutions of New York LLC has a reputation grade of B (score: 69.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does National Payment Solutions of New York LLC respond to consumer complaints? ▼
National Payment Solutions of New York LLC has a 90% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does National Payment Solutions of New York LLC operate? ▼
National Payment Solutions of New York LLC has received CFPB complaints from consumers in 4 states, with the most complaints from Florida (4 complaints).
What can I do if National Payment Solutions of New York LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Payment Solutions of New York LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |