Total CFPB complaints
3
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 3 complaints
National Investigative Services — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Investigative Services
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
1 complaints
- Communication tactics
Communication tactics
1 complaints
- False statements or representation
False statements or representation
1 complaints
F
Grade F · 40.6/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about National Investigative Services?
National Investigative Services has accumulated 3 total CFPB complaints across 3 states, with 2 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 66.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Threatened to contact someone or share information improperly", narrowing to "Talked to a third-party about your debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Florida with 1 and Virginia with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 40.6/100 places National Investigative Services in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
66.7% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
40.6/100 composite
Response-quality profile
How National Investigative Services performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does National Investigative Services compare to its peers?
National Investigative… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-10 2025-09
Top Consumer Issues
Threatened to contact someone or share information improperly1 (%)
Communication tactics1 (%)
False statements or representation1 (%)
Most common issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against National Investigative Services come from?
The states where consumers have filed the most CFPB complaints against National Investigative Services. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Investigative Services
Across 3 states with at least one filing
- Florida
Florida
1 complaints
- Virginia
Virginia
1 complaints
- Delaware
Delaware
1 complaints
Frequently Asked Questions
What is the most common complaint against National Investigative Services? ▼
The most common issue consumers report about National Investigative Services is "Threatened to contact someone or share information improperly", specifically "Talked to a third-party about your debt". This is based on 3 complaints filed with the CFPB.
Are complaints against National Investigative Services increasing or decreasing? ▼
Complaints against National Investigative Services are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is National Investigative Services's reputation grade? ▼
National Investigative Services has a reputation grade of F (score: 40.6/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does National Investigative Services respond to consumer complaints? ▼
National Investigative Services has a 0% timely response rate to CFPB complaints.
In how many states does National Investigative Services operate? ▼
National Investigative Services has received CFPB complaints from consumers in 3 states, with the most complaints from Florida (1 complaints).
What can I do if National Investigative Services is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Investigative Services violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |