This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 17 complaints

National Financial LLC - Debt Collector Complaint Profile

CFPB complaint profile across 4 states, reputation grade B.

Complaints by issue type

What consumers report about National Financial LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 70.9/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: National Financial LLC ranks ahead of 70% of the 5,283 collectors PlainCollector grades - 30% keep a cleaner CFPB record, on 17 all-time complaints and a 88% timely-response rate.

70th pct
reputation rank of 5,283 graded collectors
17
CFPB complaints, all-time
88%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about National Financial LLC?

National Financial LLC has accumulated 17 total CFPB complaints across 4 states, with 0 filed in the most recent 12 months against 17 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "You told them to stop contacting you, but they keep trying". The company posts a 88% timely-response rate against a 0% consumer-dispute-after-response rate.

Complaints have been recorded across 4 states, led by Delaware with 12 and Maryland with 2. Normalized against the full CFPB collector database, the reputation score of 70.9/100 places National Financial LLC in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

17

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

4

limited footprint

Timely response rate

88%

acceptable band

Consumer disputes

0%

low (vertical avg ~19%)

Reputation grade

B

70.9/100 composite

How does National Financial LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

71 70th percentile higher than 70% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). Below this entry. 70–80: 871 graded collectors (16%). This entry sits in this band. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

National Financial LLC versus the debt-collection vertical average.

Timely response within SLA 88.2%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 0.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 7.1%

Share of US states + territories with at least one filed complaint against this collector.

How does National Financial LLC compare to its peers?

How does National Financial LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
National Financial LLC National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
88%
53%
91%
Consumer-dispute ratelower is better
0%
27%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2013-10 2025-09

Issue Detail Breakdown

Issue Sub-Issue Complaints
Communication tactics - 4
Attempts to collect debt not owed - 3
Took or threatened to take negative or legal action - 3
Electronic communications - 2
Taking/threatening an illegal action - 2
False statements or representation - 1
Cont'd attempts collect debt not owed - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against National Financial LLC come from?

National Financial LLC's own per-state count, not a national baseline.

Top states by complaints against National Financial LLC

Across 4 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if National Financial LLC contacts you

A grade of B signals how National Financial LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really National Financial LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how National Financial LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against National Financial LLC? ▼

The most common issue consumers report about National Financial LLC is "Communication tactics", specifically "You told them to stop contacting you, but they keep trying". This is based on 17 complaints filed with the CFPB.

Are complaints against National Financial LLC increasing or decreasing? ▼

Complaints against National Financial LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is National Financial LLC's reputation grade? ▼

National Financial LLC has a reputation grade of B (score: 70.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does National Financial LLC respond to consumer complaints? ▼

National Financial LLC has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does National Financial LLC operate? ▼

National Financial LLC has received CFPB complaints from consumers in 4 states, with the most complaints from Delaware (12 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.