Total CFPB complaints
12
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 12 complaints
NATIONAL ASSET MORTGAGE, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NATIONAL ASSET MORTGAGE, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
7 complaints
- Communication tactics 2
Communication tactics
2 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
C
Grade C · 61.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about NATIONAL ASSET MORTGAGE, LLC?
NATIONAL ASSET MORTGAGE, LLC has accumulated 12 total CFPB complaints across 2 states, with 11 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 91.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Illinois with 11 and Indiana with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.6/100 places NATIONAL ASSET MORTGAGE, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
11
91.7% of total history
Rising ↑
States active
2
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Reputation grade
C
61.6/100 composite
Response-quality profile
How NATIONAL ASSET MORTGAGE, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 91.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does NATIONAL ASSET MORTGAGE, LLC compare to its peers?
NATIONAL ASSET MORTGAG… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-03 2025-11
Top Consumer Issues
Attempts to collect debt not owed7 (%)
Communication tactics2 (%)
False statements or representation2 (%)
Written notification about debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 7 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against NATIONAL ASSET MORTGAGE, LLC come from?
The states where consumers have filed the most CFPB complaints against NATIONAL ASSET MORTGAGE, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NATIONAL ASSET MORTGAGE, LLC
Across 2 states with at least one filing
- Illinois
Illinois
11 complaints
- Indiana 1
Indiana
1 complaints
Frequently Asked Questions
What is the most common complaint against NATIONAL ASSET MORTGAGE, LLC? ▼
The most common issue consumers report about NATIONAL ASSET MORTGAGE, LLC is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 12 complaints filed with the CFPB.
Are complaints against NATIONAL ASSET MORTGAGE, LLC increasing or decreasing? ▼
Complaints against NATIONAL ASSET MORTGAGE, LLC are rising. The company received 11 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is NATIONAL ASSET MORTGAGE, LLC's reputation grade? ▼
NATIONAL ASSET MORTGAGE, LLC has a reputation grade of C (score: 61.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does NATIONAL ASSET MORTGAGE, LLC respond to consumer complaints? ▼
NATIONAL ASSET MORTGAGE, LLC has a 92% timely response rate to CFPB complaints.
In how many states does NATIONAL ASSET MORTGAGE, LLC operate? ▼
NATIONAL ASSET MORTGAGE, LLC has received CFPB complaints from consumers in 2 states, with the most complaints from Illinois (11 complaints).
What can I do if NATIONAL ASSET MORTGAGE, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NATIONAL ASSET MORTGAGE, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |