Total CFPB complaints
53
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 53 complaints
National Arbitration Forum — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Arbitration Forum
- Communication tactics
Communication tactics
16 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
13 complaints
- False statements or representation
False statements or representation
10 complaints
- Cont'd attempts collect debt not owed 5
Cont'd attempts collect debt not owed
5 complaints
- Improper contact or sharing of info 2
Improper contact or sharing of info
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
F
Grade F · 42.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about National Arbitration Forum?
National Arbitration Forum has accumulated 53 total CFPB complaints across 24 states, with 0 filed in the most recent 12 months against 53 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 34% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by California with 6 and Arizona with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.2/100 places National Arbitration Forum in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
24
Distinct state filings
Timely response rate
34%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
F
42.2/100 composite
Response-quality profile
How National Arbitration Forum performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 34.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 25.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does National Arbitration Forum compare to its peers?
National Arbitration F… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-01 2024-05
Top Consumer Issues
Communication tactics16 (%)
Taking/threatening an illegal action13 (%)
False statements or representation10 (%)
Cont'd attempts collect debt not owed5 (%)
Improper contact or sharing of info2 (%)
Attempts to collect debt not owed2 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 13 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 12 |
| False statements or representation | Impersonated an attorney or official | 8 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Communication tactics | Frequent or repeated calls | 3 |
| False statements or representation | Indicated committed crime not paying | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Taking/threatening an illegal action | Sued where didn't live/sign for debt | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against National Arbitration Forum come from?
The states where consumers have filed the most CFPB complaints against National Arbitration Forum. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Arbitration Forum
Across 24 states with at least one filing
- California
California
6 complaints
- Arizona
Arizona
5 complaints
- Texas
Texas
5 complaints
- Virginia
Virginia
4 complaints
- Missouri
Missouri
4 complaints
- Ohio
Ohio
4 complaints
- Colorado
Colorado
3 complaints
- Tennessee 2
Tennessee
2 complaints
Frequently Asked Questions
What is the most common complaint against National Arbitration Forum? ▼
The most common issue consumers report about National Arbitration Forum is "Communication tactics", specifically "Threatened to take legal action". This is based on 53 complaints filed with the CFPB.
Are complaints against National Arbitration Forum increasing or decreasing? ▼
Complaints against National Arbitration Forum are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is National Arbitration Forum's reputation grade? ▼
National Arbitration Forum has a reputation grade of F (score: 42.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does National Arbitration Forum respond to consumer complaints? ▼
National Arbitration Forum has a 34% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does National Arbitration Forum operate? ▼
National Arbitration Forum has received CFPB complaints from consumers in 24 states, with the most complaints from California (6 complaints).
What can I do if National Arbitration Forum is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Arbitration Forum violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |