Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
National Account Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Account Services, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- False statements or representation
False statements or representation
2 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
F
Grade F · 45.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about National Account Services, Inc.?
National Account Services, Inc. has accumulated 10 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 40% timely-response rate against a 50% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Illinois with 4 and Wisconsin with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 45.0/100 places National Account Services, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
40%
Within CFPB SLA window
Consumer disputes
50%
After company response
Reputation grade
F
45.0/100 composite
Response-quality profile
How National Account Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 40.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does National Account Services, Inc. compare to its peers?
National Account Servi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-06 2021-07
Top Consumer Issues
False statements or representation2 (%)
Communication tactics1 (%)
Disclosure verification of debt1 (%)
Cont'd attempts collect debt not owed3 (%)
Attempts to collect debt not owed1 (%)
Taking/threatening an illegal action2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 2 |
| Communication tactics | Threatened to take legal action | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
Where do complaints against National Account Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against National Account Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Account Services, Inc.
Across 5 states with at least one filing
- Illinois
Illinois
4 complaints
- Wisconsin
Wisconsin
2 complaints
- Minnesota
Minnesota
2 complaints
- Oklahoma 1
Oklahoma
1 complaints
- Utah 1
Utah
1 complaints
Frequently Asked Questions
What is the most common complaint against National Account Services, Inc.? ▼
The most common issue consumers report about National Account Services, Inc. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 10 complaints filed with the CFPB.
Are complaints against National Account Services, Inc. increasing or decreasing? ▼
Complaints against National Account Services, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is National Account Services, Inc.'s reputation grade? ▼
National Account Services, Inc. has a reputation grade of F (score: 45.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does National Account Services, Inc. respond to consumer complaints? ▼
National Account Services, Inc. has a 40% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.
In how many states does National Account Services, Inc. operate? ▼
National Account Services, Inc. has received CFPB complaints from consumers in 5 states, with the most complaints from Illinois (4 complaints).
What can I do if National Account Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Account Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |